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Passenger recovery after an airport closure at tourist destinations: A case study of Palma de Mallorca airport
University of Edinburgh, Scotland.
Linköping University, Department of Computer and Information Science. Linköping University, Faculty of Science & Engineering.
Cranfield University, England.
2017 (English)In: TOURISM MANAGEMENT, ISSN 0261-5177, Vol. 59, 449-466 p.Article in journal (Refereed) Published
Abstract [en]

In the context of increased concern about the resilience of critical transport infrastructure to external events and the impact of such events on local tourism industries, this paper analyzes the ability of tourism-oriented airports to relocate departing passengers in the event of an unexpected airport closure. A case study of Palma de Mallorca airport is presented. Using an MIDT dataset on passenger itineraries in August 2014, several closure scenarios are simulated, and disrupted passengers are relocated to minimum-delay itineraries. Aggregate delays and relocation rates are used to assess the impact of each scenario, with a particular focus on UK and Germany markets. The results provide useful benchmarks for the development of policies aimed at minimizing the impact on stranded tourists, such as allowing for passenger connections, establishing a protocol for interline cooperation, and improving intermodal transfers. These measures will help mitigate the negative impacts on airline loyalty and destination image. (C) 2016 Elsevier Ltd. All rights reserved.

Place, publisher, year, edition, pages
ELSEVIER SCI LTD , 2017. Vol. 59, 449-466 p.
Keyword [en]
Tourist airports; Crisis management; Passenger recovery; Resilience; Destination image
National Category
Economic Geography
Identifiers
URN: urn:nbn:se:liu:diva-134062DOI: 10.1016/j.tourman.2016.09.001ISI: 000390739400041OAI: oai:DiVA.org:liu-134062DiVA: diva2:1068928
Note

Funding Agencies|University of Edinburgh Business School through the Early Venture Fund program

Available from: 2017-01-26 Created: 2017-01-22 Last updated: 2017-02-01

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Rodriguez Deniz, Hector
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Department of Computer and Information ScienceFaculty of Science & Engineering
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CiteExportLink to record
Permanent link

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Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf