Passenger recovery after an airport closure at tourist destinations: A case study of Palma de Mallorca airport
2017 (English)In: TOURISM MANAGEMENT, ISSN 0261-5177, Vol. 59, 449-466 p.Article in journal (Refereed) Published
In the context of increased concern about the resilience of critical transport infrastructure to external events and the impact of such events on local tourism industries, this paper analyzes the ability of tourism-oriented airports to relocate departing passengers in the event of an unexpected airport closure. A case study of Palma de Mallorca airport is presented. Using an MIDT dataset on passenger itineraries in August 2014, several closure scenarios are simulated, and disrupted passengers are relocated to minimum-delay itineraries. Aggregate delays and relocation rates are used to assess the impact of each scenario, with a particular focus on UK and Germany markets. The results provide useful benchmarks for the development of policies aimed at minimizing the impact on stranded tourists, such as allowing for passenger connections, establishing a protocol for interline cooperation, and improving intermodal transfers. These measures will help mitigate the negative impacts on airline loyalty and destination image. (C) 2016 Elsevier Ltd. All rights reserved.
Place, publisher, year, edition, pages
ELSEVIER SCI LTD , 2017. Vol. 59, 449-466 p.
Tourist airports; Crisis management; Passenger recovery; Resilience; Destination image
IdentifiersURN: urn:nbn:se:liu:diva-134062DOI: 10.1016/j.tourman.2016.09.001ISI: 000390739400041OAI: oai:DiVA.org:liu-134062DiVA: diva2:1068928
Funding Agencies|University of Edinburgh Business School through the Early Venture Fund program2017-01-262017-01-222017-02-01