liu.seSearch for publications in DiVA
Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
Discovering Service Variations through Service Prototyping
Linköping University, Department of Computer and Information Science, Human-Centered systems. Linköping University, Faculty of Science & Engineering. (IxS)ORCID iD: 0000-0002-8234-0652
Linköping University, Department of Computer and Information Science, Human-Centered systems. Linköping University, Faculty of Science & Engineering. (IxS)
2017 (English)Conference paper (Refereed)
Abstract [en]

Designing services require embracing the variability that makes it unique.

This paper investigates how the use of a service prototyping technique enables

participants to explore the variations inherent in services. The video data are

analyzed using qualitative content analysis and the articulated variations are

abstracted as categories. The resulting categories are then mapped across the service

logic framework and the corresponding provider, joint and patient spheres. This

paper aims to contribute to research on service prototyping by augmenting the use

of prototyping methods to gain an understanding of the sources and possibly types

of variations in a particular service. It clarifies how prototyping a service allows

people untrained in design to diagnose variations that may occur in a future service

and the decision-making process in accommodating variation. Further, the

knowledge gained enables improved value co-creation opportunities in a service.

Place, publisher, year, edition, pages
Rome Italy, 2017.
Keyword [en]
Service Design, Service Logic, Service Prototyping, Variation, Value co-creation
National Category
Design
Identifiers
URN: urn:nbn:se:liu:diva-136780OAI: oai:DiVA.org:liu-136780DiVA: diva2:1090680
Conference
Design for Next 12th European Academy of Design Conference
Projects
Service Design for Innovation Network
Funder
EU, Horizon 2020, 642116
Available from: 2017-04-25 Created: 2017-04-25 Last updated: 2017-04-28Bibliographically approved

Open Access in DiVA

No full text

Search in DiVA

By author/editor
Rodrigues, VanessaHolmlid, Stefan
By organisation
Human-Centered systemsFaculty of Science & Engineering
Design

Search outside of DiVA

GoogleGoogle Scholar

Total: 24 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf