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Multi-Touchpoint Design of Multimodal Healthcare Services
Linköping University, Department of Computer and Information Science, Human-Centered systems. Linköping University, Faculty of Arts and Sciences. (IxS)ORCID iD: 0000-0003-2919-098X
Linköping University, Department of Computer and Information Science, Human-Centered systems. Linköping University, Faculty of Science & Engineering. (IxS)ORCID iD: 0000-0001-6555-0247
SICS East Swedish ICT.
SICS East Swedish ICT.
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2016 (English)Conference paper, Published paper (Refereed)
Abstract [en]

The purpose of this paper is to identify research themes and outline a research-through-design project that will explore opportunities and challenges in human-centred multi- touchpoint design for multimodal emergency calls, healthcare counselling, and elderly patient monitoring. Relevant research areas for the project include multimodal user interfaces and interaction, transmodality, accessibility, and multi-touchpoint user experience (UX) and service design. Research questions will primarily focus on opportunities and challenges of interaction and visualisation; dialogue and communication; and operations and organisation. On a higher level, beyond the specific case, the overarching research questions concern what roles modalities play in multi-touchpoint UX and service design. The knowledge contribution is a better understanding of how different modalities can be designed, employed, combined, and transduced in and between multiple touchpoints. 

Place, publisher, year, edition, pages
2016.
Keywords [en]
Multi-touchpoint design, Experience design, Service design, Multimodality, Transmodality, User experience
National Category
Human Computer Interaction
Identifiers
URN: urn:nbn:se:liu:diva-137945OAI: oai:DiVA.org:liu-137945DiVA, id: diva2:1104733
Conference
Experience Design for Multiple Customer Touchpoints, workshop in conjunction with NordiCHI'16, October 23-27, 2016, Gothenburg
Available from: 2017-06-01 Created: 2017-06-01 Last updated: 2018-01-13

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fulltext(158 kB)43 downloads
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Arvola, MattiasNordvall, MathiasHägglund, Sture
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CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • oxford
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf