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A bricolage perspective on service innovation
Linköping University, Department of Management and Engineering, Business Administration. Linköping University, Faculty of Arts and Sciences.
EAWAG, Switzerland.
Turku School of Economics, University of Turku, Finland.
University of Namur, Belgium.
Show others and affiliations
2017 (English)In: Journal of Business Research, ISSN 0148-2963, E-ISSN 1873-7978, Vol. 79, 290-298 p.Article in journal (Refereed) Published
Abstract [en]

Service innovation is often viewed as a process of accessing the necessary resources, (re)combining them, and converting them into new services. The current knowledge on success factors for service innovation, such as formalized new service development (NSD) processes, predominantly comes from studying large firms with a relatively stable resource base. However, this neglect situations in which organizations face severe resource constraints. This paper argues that under such constraints, a formalized new service development process could be counter-productive and a bricolage perspective might better explain service innovation in resource-constrained environments. In this conceptual paper, we propose that four critical bricolage capabilities (addressing resource scarcity actively, making do with what is available, improvising when recombining resources, and networking with external partners) influence service innovation outcomes. Empirical illustrations from five organizations substantiate our conceptual development. Our discussion leads to a framework and four testable propositions that can guide further service research.

Place, publisher, year, edition, pages
Elsevier, 2017. Vol. 79, 290-298 p.
National Category
Business Administration
Identifiers
URN: urn:nbn:se:liu:diva-138036DOI: 10.1016/j.jbusres.2017.03.021ISI: 000406983600028OAI: oai:DiVA.org:liu-138036DiVA: diva2:1106277
Available from: 2017-06-07 Created: 2017-06-07 Last updated: 2017-08-28

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The full text will be freely available from 2020-04-01 13:45
Available from 2020-04-01 13:45

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CiteExportLink to record
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Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • oxford
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf