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NOT ANOTHER NEW WINE IN THE SAME OLD BOTTLES: MOTIVATORS AND INNOVATION IN LOCALGOVERNMENT E-SERVICE DEVELOPMENT
Linköping University, Department of Management and Engineering, Information Systems. Linköping University, Faculty of Arts and Sciences. University of Skövde, Sweden.
Linköping University, Department of Management and Engineering, Information Systems. Linköping University, Faculty of Arts and Sciences.ORCID iD: 0000-0002-4735-8697
Linköping University, Department of Management and Engineering, Information Systems. Linköping University, Faculty of Arts and Sciences.ORCID iD: 0000-0002-2784-863X
Linköping University, Department of Management and Engineering, Information Systems. Linköping University, Faculty of Arts and Sciences.ORCID iD: 0000-0003-4701-6272
2017 (English)In: Proceedings of the 25th European Conference on Information Systems (ECIS), Association for Information Systems, 2017, p. 691-702Conference paper, Published paper (Refereed)
Abstract [en]

E-services hold the potential to innovate how the public sector operates, and to increase the transparencyof public services. Numerous research initiatives have illustrated the innovation power of eservices;with new technology and new solutions to existing problems. Research on this topic also emphasizesthat in order for public e-services to reach their full potential, they need to be designed in away that users find useful and beneficiary. Interestingly, in practice, only fragments of this claimedinnovation seem to take place. Today, most public e-services launched are merely electronic versionsof existing services with no, or very low, degree of innovation. In this paper, we analyse empirical datafrom local government e-service providers. The aim is to explore the current practices in local governmente-service development with respect to how aspects related to innovative and high quality serviceprovisioning are handled. In doing so, we analyse what basic motivators there are for local governmentsto offer e-services in the first place, and how such motivators influence innovation in localgovernment e-service development. The analysis concludes that local governments are facing a challengingsituation in terms of a general lack of resources regarding time, competence, and skills, aswell as a dispersed user segment where needs and wills often are hard to grasp. Furthermore, localgovernments are facing conflicting interests and agendas. At the end of the day, the heights of innovationare then hard to achieve. We call for further research on the applicability of previous researchfindings in other research areas in order to promote more innovative e-service provisioning.

Place, publisher, year, edition, pages
Association for Information Systems, 2017. p. 691-702
Keyword [en]
Public e-service, service innovation, e-service development, local government
National Category
Information Systems, Social aspects
Identifiers
URN: urn:nbn:se:liu:diva-138203ISBN: 9789892076553 (electronic)OAI: oai:DiVA.org:liu-138203DiVA: diva2:1108824
Conference
25th European Conference on Information Systems (ECIS 2017), Guimarães, Portugal, 5-10 June 2017
Note

Library/LiU E-press: The fulltext in this record have only been published in DiVA. No review of its content has been made during the publishing process.

Biblioteket/LiU E-press:Fulltexten i denna post har endast publicerats i DiVA. Ingen granskning av dess innehåll har skett vid publiceringsförfarandet.

Available from: 2017-06-13 Created: 2017-06-13 Last updated: 2018-01-08

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