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Creating service modules for customising product/service systems by extending DSM
Linköping University, Department of Management and Engineering, Environmental Technology and Management.ORCID iD: 0000-0002-5991-5542
Beihang University.
Linköping University, Department of Management and Engineering, Environmental Technology and Management.
2017 (English)In: CIRP annals, ISSN 0007-8506, E-ISSN 1726-0604, Vol. 66, no 1Article in journal (Refereed) In press
Abstract [en]

Customising offerings effectively for customers’ needs and wants, yet maintaining the provider’s efficiency, is a challenging task. Modularisation is a key to achieve this, but insight on how to create modules for customising product/service systems (PSSs) is limited. This article proposes a new practical method that supports designers to create service modules by extending the DSM (Design Structure Matrix). The method has been applied to existing PSSs by an elevator manufacturer. It was found effective because it reduces complexity in customisation, and thus response time in service provision, as well as increases the chance of reusing previous designs.

Place, publisher, year, edition, pages
Elsevier, 2017. Vol. 66, no 1
Keyword [en]
Lifecycle; Modular design; Reconfiguration
National Category
Other Engineering and Technologies not elsewhere specified
Identifiers
URN: urn:nbn:se:liu:diva-138437DOI: 10.1016/j.cirp.2017.04.107OAI: oai:DiVA.org:liu-138437DiVA: diva2:1110554
Projects
Mistra REES
Funder
Mistra - The Swedish Foundation for Strategic Environmental Research, DIA 2014/16
Available from: 2017-06-15 Created: 2017-06-15 Last updated: 2017-06-15

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Publisher's full texthttp://www.sciencedirect.com/science/article/pii/S0007850617301075

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CiteExportLink to record
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Citation style
  • apa
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  • vancouver
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More styles
Language
  • de-DE
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  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
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  • asciidoc
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