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A Typology for Green Service: Resource Integration and Actors Involvement.
Linköping University, Department of Management and Engineering, Business Administration.ORCID iD: 0000-0001-6101-5378
Linköping University, Department of Management and Engineering, Business Administration.
Linköping University, Department of Management and Engineering, Business Administration.
Karlstad University.
2017 (English)In: Proceedings of the QUIS15 International Research Symposium on Service Excellence in Management, 12-15 June 2017, University of Porto, Portugal., 2017, 47-56 p.Conference paper, (Refereed)
Abstract [en]

This paper presents a typology for green service. It is based on two dimensions: a resource integration dimension to differentiate between different efforts aiming to reduce, reuse, redistribute, recycle or renew resources (for instance natural or operant resources); and a dimension representing whether other ecosystem actors are actively or passively involvement in the green service. The ten types of green service provide an analytical tool for service marketing managers and scholars discussing how to improve or develop green service.

Place, publisher, year, edition, pages
2017. 47-56 p.
Keyword [en]
green service, resource integration, service management, sustainability
National Category
Business Administration
Identifiers
URN: urn:nbn:se:liu:diva-138628OAI: oai:DiVA.org:liu-138628DiVA: diva2:1112377
Conference
QUIS15 International Research Symposium on Service Excellence in Management
Available from: 2017-06-20 Created: 2017-06-20 Last updated: 2017-06-20

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CiteExportLink to record
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Citation style
  • apa
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