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Interacting with TV: A Usability Evaluation of the User Experience of a TV UI
Linköping University, Department of Computer and Information Science.
2017 (English)Independent thesis Basic level (degree of Bachelor), 12 credits / 18 HE creditsStudent thesis
Abstract [en]

During the last decade the TV industry has evolved with a larger array of distributed content such as streaming services. To supply these services, today's Smart TVs are delivered with pre-installed user interfaces. In order for these to work well and attract users to further viewing, the user experience is essential. The aim of this study was to evaluate the user experience of a TV client to find and analyze potential usability issues. By conducting usability evaluation tests with the utilization of eye-tracking, retrospective verbal protocol and interviews, multiple usability issues as well as positive aspects were found. Trough categorization, grading using severity rating and utilization of gaze paths with eye-tracking, possible sources of usability issues were unveiled. These included some inconsistency in the product, obscurities in navigation, terminology and functionality, and some lack of functionality. Based on the results of the study, a list of possible improvements were compiled together with visual sketches of its implementation.

Place, publisher, year, edition, pages
2017. , p. 44
National Category
Human Computer Interaction
Identifiers
URN: urn:nbn:se:liu:diva-138650ISRN: LIU-IDA/KOGVET-G--17/008--SEOAI: oai:DiVA.org:liu-138650DiVA, id: diva2:1113474
External cooperation
Zenterio AB
Subject / course
Cognitive science
Supervisors
Examiners
Available from: 2017-06-22 Created: 2017-06-21 Last updated: 2018-01-13Bibliographically approved

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Ohlsson, Pontus
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CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • oxford
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf