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Processorientering - en förrädiskt tilltalande idé?: Tillämpbarheten av processorientering i svensk sjukvård
Linköping University, Department of Management and Engineering, Business Administration. Linköping University, Faculty of Arts and Sciences.
Linköping University, Department of Management and Engineering, Business Administration. Linköping University, Faculty of Arts and Sciences.
2017 (Swedish)Independent thesis Advanced level (degree of Master (One Year)), 20 credits / 30 HE creditsStudent thesisAlternative title
Process orientation - a seductive, appealing idea? : The applicability of process orientation in Swedish health care (English)
Abstract [sv]

Bakgrund: Processorientering kommer ursprungligen från den tillverkande industrin och är en förbättringsåtgärd som det har fokuserats på i den offentliga sektorn den senaste tiden. Den traditionella organisationsstrukturen i sjukvården är särskiljande på flera sätt. Processorientering anses kunna lösa problem som finns i den traditionella sjukvårdsorganisationen, däremot kan andra problem med processorientering i sjukvården uppstå.

Syfte: Syftet med denna studie är att analysera processorienteringens tillämpningsmöjligheter i sjukvården. Vi ämnar därmed studera i vilken utsträckning processorientering är tillämpbar i svensk sjukvård.

Kunskapsbidrag: Studien kommer bidra med att öka kunskapen om det processorienterade arbetssättet i sjukvården. Resultatet kommer att vara till nytta för landsting och regioner som arbetar med eller funderar på att implementera processorientering.

Metod: Denna studie har tillämpat en kvalitativ fallstudiedesign. Fallet processorientering i svensk sjukvård har undersökts genom att studera sjukvården i tre regioner, där elva intervjuer har genomförts. Tre förutsättningar av processorientering har identifierats och sedan analyserats i en sjukvårdskontext för att undersöka tillämpbarheten i svensk sjukvård. De tre förutsättningarna är kundfokus, standardisering och helhetsbild.

Slutsats: Processorientering i sin helhet är ej tillämpbar i svensk sjukvård. Kundfokus går ej att uppnå på grund av svårigheter att identifiera vad som skapar värde för kunden samt uppfylla och överträffa kundens behov. Standardisering kan inte uppnås på grund av arbetsprocessernas komplexitet. Förutsättningen helhetsbild av processer går att uppnå genom att skapa en förståelse för hur processen hänger ihop. Däremot kan processorientering vara tillämpbar i vissa delar av en sjukvårdsorganisation samt att utvalda aspekter av processorientering kan vara fördelaktiga i sjukvården.

Abstract [en]

Background: Process orientation originates from the manufacturing industry and is an improvement measure that has been in focus over the past few years in the public sector. The traditional organizational structure of health care is distinctive in several ways. Process orientation is often considered the solution to problems found in the traditional health care organization however, process orientation may also create other problems.

Contribution: This study will increase knowledge about process orientation in health care. The results of the study will be useful for county councils and regions that work with process orientation or are considering implementing it.

Aim: The aim of this study is to analyze the applicability of process orientation in health care. We intend to study in what extend process orientation is applicable in Swedish health care.

Methodology: This study has a qualitative case study design. The case of process orientation in Swedish health care has been investigated by studying health care in three regions, where eleven interviews have been conducted. Three qualifications of process orientation have been identified and then analyzed in a health-care context, in order to investigate the applicability to Swedish health care. The three qualifications are customer focus, standardization and an overall picture of the process.

Conclusion: Process orientation is not applicable to the Swedish health-care system. Customer focus cannot be achieved due to difficulties in identifying what creates value for the customer as well as fulfilling and exceeding the customer's needs. Standardization cannot be achieved because of the complexity of the work processes. An overall picture of the process can be achieved by creating an understanding of how the process is interrelated. However, process orientation can be applied to some areas of a health care organization and selected aspects of process orientation may be beneficial in health care.

Place, publisher, year, edition, pages
2017. , p. 80
Keywords [en]
Process orientation, health care, organization, public sector
Keywords [sv]
Processorientering, sjukvård, organisering, offentlig sektor
National Category
Business Administration
Identifiers
URN: urn:nbn:se:liu:diva-139320ISRN: LIU-IEI-FIL-A--17/02491--SEOAI: oai:DiVA.org:liu-139320DiVA, id: diva2:1121053
Subject / course
Master Thesis in Business and Economics Programme (Business Administration)
Supervisors
Examiners
Available from: 2017-08-16 Created: 2017-07-08 Last updated: 2017-08-16Bibliographically approved

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CiteExportLink to record
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Citation style
  • apa
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