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Measuring quality in elderly care: possibilities and limitations of the vignette method
Linköping University, Department of Management and Engineering, Logistics & Quality Management. Linköping University, Faculty of Science & Engineering.ORCID iD: 0000-0003-4040-8302
Linköping University, Department of Management and Engineering, Logistics & Quality Management. Linköping University, Faculty of Science & Engineering.
2017 (English)In: Total quality management and business excellence (Online), ISSN 1478-3363, E-ISSN 1478-3371, Vol. 28, no 9-10, 1194-1207 p.Article in journal (Refereed) Published
Abstract [en]

Listening to citizens is seen as an important source of information about public service performance. In Sweden, to secure the quality of elderly care, the National Board of Health and Welfare conducts a yearly survey of in-home elderly care services and nursing homes. A central problem of the existing survey methodology is the interpersonal incomparability of survey responses due to differences in preferences and health conditions. One way to deal with this problem is to use the survey methodology with anchoring vignettes. The purpose of the paper is to investigate the possibilities and limitations of using anchoring vignettes as a general survey method and specifically to test the method for measuring elderly care quality. The vignettes were developed interactively with professionals working in elderly care and evaluated with 1600 users of in-home elderly care services and nursing homes. The results showed that anchoring vignettes reduce the impact of respondents personal characteristics on survey results. In general, anchoring vignettes give more robust answers that reduce the problem of incomparability. However, anchoring vignettes increase the complexity of the questionnaire and have limited value in elderly care. Our results indicate that the method might be applicable when using healthier and younger respondents.

Place, publisher, year, edition, pages
ROUTLEDGE JOURNALS, TAYLOR & FRANCIS LTD , 2017. Vol. 28, no 9-10, 1194-1207 p.
Keyword [en]
user and customer surveys; anchoring vignettes; quality of public services; elderly care
National Category
Health Care Service and Management, Health Policy and Services and Health Economy
Identifiers
URN: urn:nbn:se:liu:diva-139665DOI: 10.1080/14783363.2017.1303875ISI: 000404902400019OAI: oai:DiVA.org:liu-139665DiVA: diva2:1133534
Conference
19th QMOD Conference - Building a Culture for Quality, Innovation and Sustainability
Note

Funding Agencies|Swedish Agency for Health and Care Services Analysis [0821/2012]

Available from: 2017-08-16 Created: 2017-08-16 Last updated: 2017-09-13

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The full text will be freely available from 2018-09-27 14:38
Available from 2018-09-27 14:38

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Poksinska, BozenaCronemyr, Peter
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CiteExportLink to record
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Citation style
  • apa
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Language
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