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Learning by Negotiation: Stake and Salience in Implementing a Journal Management System
Linköping University, Department of Management and Engineering, Industrial Economics. Linköping University, Faculty of Science & Engineering.
2017 (English)In: FINANCIAL ENVIRONMENT AND BUSINESS DEVELOPMENT, SPRINGER INTERNATIONAL PUBLISHING AG , 2017, Vol. 4, p. 369-383Conference paper, Published paper (Refereed)
Abstract [en]

This research investigates how an international academic journal implements a new journal management system to overcome their knowledge management issues. By adopting a case study approach, the stakeholders involved within the project are identified, and their salience for the organization is mapped. By providing an account of how these stakeholders negotiated each other, the case highlights how these negotiations are learning processes, showing that learning process is not a conflict-free process. The case also shows that the stakeholder salience changes throughout the project, thus raising the importance of viewing these negotiations as learning platforms rather than just arenas of power struggles, to use them as opportunities to identify possible future stakeholders.

Place, publisher, year, edition, pages
SPRINGER INTERNATIONAL PUBLISHING AG , 2017. Vol. 4, p. 369-383
Series
Eurasian Studies in Business and Economics, ISSN 2364-5067
Keywords [en]
Organizational learning; Information systems; Stakeholders; Negotiation; Academic publishing
National Category
Business Administration
Identifiers
URN: urn:nbn:se:liu:diva-140528DOI: 10.1007/978-3-319-39919-5_27ISI: 000407615400027ISBN: 978-3-319-39919-5 (electronic)ISBN: 978-3-319-39918-8 (print)OAI: oai:DiVA.org:liu-140528DiVA, id: diva2:1140083
Conference
16th Conference of the Eurasia-Business-and-Economics-Society (EBES)
Note

Funding Agencies|Swedish Research School of Management and IT

Available from: 2017-09-11 Created: 2017-09-11 Last updated: 2017-12-08
In thesis
1. Adopting Information Systems Perspectives from Small Organizations
Open this publication in new window or tab >>Adopting Information Systems Perspectives from Small Organizations
2017 (English)Doctoral thesis, comprehensive summary (Other academic)
Abstract [en]

Why do organizations adopt information systems? Is it just because of financial reasons, of concerns for efficiency? Or is it due to external pressures, such as competitor pressure, that an organization adopts an information system?

And, how does the adoption take place? Is it a linear process, or is the process one of  conflicts? Does a specific person govern this process, or do we have multiple parties involved? What happens if these conflicts occur among those involved? How does the organization move on and achieve a successful information system adoption?

By investigating two organizations, one international academic journal and one South American manufacturing company, this thesis aims to investigate the whys and hows of information system adoption, and aims to contribute to the discourse on information system adoptions in small organizations – an often underrepresented segment in information system adoption literature.

By adopting different theoretical lenses throughout the five research papers included, this body of work suggests that even when seemingly simple, information system adoptions can become rather complex. The cases reveal that the role of information systems and issues related to information system adoptions are often not well thought-out in the early days of the organization. The actors’ understandings of adoption and consequences mature and the information systems become more intertwined.

Common use of stakeholder theory introduces general stakeholders and their interaction with the focal organization. The cases reveal that the adoption process involves multiple actors, even within what would initially appear as a stakeholder, and that those actors can be in conflict with each other. These conflicts often lead to negotiations, and the cases reveal that these negotiations are opportunities of learning; the actors engage with the information system and with each other, gaining new knowledge about the issues at hand.

The dissertation argues that there are various social worlds in information system adoptions, and various factors – ranging from organizational structure to social norms – that often affect why and how the organization undergoes an adoption process. The multiple power relations and divergent interests of stakeholders in these adoption processes, and how information systems affect other parts of the organization, reinforce the need for a well thought-out, flexible and reflexive approach to information system adoptions.

Place, publisher, year, edition, pages
Linköping: Linköping University Electronic Press, 2017. p. 228
Series
Linköping Studies in Science and Technology. Dissertations, ISSN 0345-7524 ; 1895Dissertation from the Swedish Research School of Management and Information Technology (MIT). Dissertation ; 96
Keywords
information system adoption, small organizations, discourse, negotiation, stakeholder theory, social worlds
National Category
Information Systems, Social aspects
Research subject
Economic Information Systems
Identifiers
urn:nbn:se:liu:diva-143458 (URN)10.3384/diss.diva-143458 (DOI)9789176853894 (ISBN)
Public defence
2018-01-19, ACAS, A-huset, Campus Valla, Linköping, 13:15 (English)
Opponent
Supervisors
Available from: 2017-12-08 Created: 2017-12-08 Last updated: 2018-01-22Bibliographically approved

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Citation style
  • apa
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  • Other style
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Language
  • de-DE
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  • nn-NB
  • sv-SE
  • Other locale
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Output format
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