liu.seSearch for publications in DiVA
Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • oxford
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
Business Oriented Systems Maintenance Management
Linköping University, Department of Management and Engineering, Information Systems. Linköping University, Faculty of Arts and Sciences. (Informatik)ORCID iD: 0000-0003-2694-5937
På AB, Stockholm.
2005 (English)In: Managing Corporate: Information Systems Evolution and Maintenance / [ed] Kahled Khan and Yan Zhang, Hershey PA: Idea Group Publishing, 2005, p. 326--344Chapter in book (Refereed)
Abstract [en]

In the introduction to this chapter, we discuss some of the common problems in maintenance. In order to solve these problems, we find it necessary to think in a new way, including the relationship of businesses to the system maintenance. The world outside organisations changes continuously, and the business processes and functions must change with it. However, if we only maintain information technology (IT) and do not co-manage the business changes accordingly, IT will not change at the same pace as the business changes. It would result a gap between the business needs and services provided by the IT product. In that case, IT systems would not be able to provide sufficient business value. The main part of this chapter contains a management model for solving these problems, based on theoretical research and practical experience. The central theme of the model is the connection between the business needs and systems maintenance. This is achieved by maintaining maintenance objects rather than the systems, establishing micro-organisations for each maintenance object where business processes as well as the system are represented. Our proposed model is widely used in more than 50 organisations in Sweden. In conclusion, some future trends and central concepts of the model are discussed.

Place, publisher, year, edition, pages
Hershey PA: Idea Group Publishing, 2005. p. 326--344
Keywords [en]
Maintenance Management, IT-governance
National Category
Information Systems, Social aspects
Identifiers
URN: urn:nbn:se:liu:diva-141071DOI: 10.4018/978-1-59140-366-1.ch014ISBN: 1-59140-366-9 (print)ISBN: 1-59140-367-7 (print)ISBN: 1-59140-368-5 (electronic)OAI: oai:DiVA.org:liu-141071DiVA, id: diva2:1143507
Available from: 2017-09-21 Created: 2017-09-21 Last updated: 2018-01-11Bibliographically approved

Open Access in DiVA

No full text in DiVA

Other links

Publisher's full text

Search in DiVA

By author/editor
Nordström, Malin
By organisation
Information SystemsFaculty of Arts and Sciences
Information Systems, Social aspects

Search outside of DiVA

GoogleGoogle Scholar

doi
isbn
urn-nbn

Altmetric score

doi
isbn
urn-nbn
Total: 6 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • oxford
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf