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Implementation during design: Developing understanding about service realisation before implementation
Linköping University, Department of Computer and Information Science, Human-Centered systems. Linköping University, Faculty of Science & Engineering. (Interaction and Service Design)
Linköping University, Department of Computer and Information Science, Human-Centered systems. Linköping University, Faculty of Science & Engineering. (Interaction and Service Design)
2017 (English)In: The Design Journal, ISSN 1460-6965, Vol. 20, no sup 1, p. 4409-4421Article in journal (Refereed) Published
Abstract [en]

Design has been mentioned as potential support in the shift from a valuein-exchange to a value-in-use perspective that is part of servitization. However, thesediscussions pay little attention to the role of design(ers) for implementing 1) thechange in perspective of the organisation and 2) specific (product) service systems,which are both required for successful servitization.We argue that implementation as a concept needs to be part of service designprocesses in order to timely articulate how to implement new services, and whatresources need to be shaped in service system(s) involved for successful value cocreation.We analyse a workshop in a technology-dominant service developmentproject and show that using a service (process) perspective and concrete cases couldbe a way to integrate conversations about implementation in the design phase of PSSand service development. For technology-dominant services specifically, this canuncover factors for successful integration of technology and service.

Place, publisher, year, edition, pages
Routledge, 2017. Vol. 20, no sup 1, p. 4409-4421
Keywords [en]
service implementation, service perspective, servitization, technology-dominant service development, product-service systems
National Category
Design
Identifiers
URN: urn:nbn:se:liu:diva-137499DOI: 10.1080/14606925.2017.1352937ISI: 000419738000360ISBN: 978-1-138-09023-1 (electronic)OAI: oai:DiVA.org:liu-137499DiVA, id: diva2:1144716
Conference
EAD12: the 12th European Academy of Design Conference: Design for Next, April 12 - 14, 2017, Rome, Italy
Note

Funding agencies: Vinnova program for Strategic Vehicle Research and Innovation (FFI); project DiaGuide2 [2014-03942]

Available from: 2017-09-27 Created: 2017-09-27 Last updated: 2018-02-21Bibliographically approved

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CiteExportLink to record
Permanent link

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Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • oxford
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf