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"Basically it's the Usual Whole Teen Girl Thing": Stage-of-Life Categories on a Children's and Young people's Helpline
Linköping University, Department of Social and Welfare Studies, Learning, Aesthetics, Natural science. Linköping University, Faculty of Educational Sciences. (Pedagogiskt arbete)ORCID iD: 0000-0002-2314-4942
Queensland University of Technology, Brisbane, Australia.
University of Queensland, Brisbane, Australia.
Linköping University, Faculty of Arts and Sciences. Linköping University, Department of Social and Welfare Studies, Social Work.ORCID iD: 0000-0001-7021-5072
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2018 (English)In: Symbolic interaction, ISSN 0195-6086, E-ISSN 1533-8665, Vol. 41, no 1, p. 25-44Article in journal (Refereed) Published
Abstract [en]

This article explores the practices of membership categorization in the interactions of clients and counselors on a national Australian helpline (Kids Helpline [KHL]) for children and young persons. Our focus is on membership categories drawn from three membership category devices (MCDs): stage-of-life (SOL), age, and family. Analysis draws on data across different contact modalities—email and web-counseling sessions—to examine how category-generated features are relevantly occasioned, attended to, and managed by the parties in the course of interaction. This shows clients' use of MCDs in presenting their trouble and building a relevant case for their grievance. By examining counselors' subsequent receipts of the clients' complaints, we are able to trace some of the cultural knowledge that the clients' categorizations make relevant to the counselors. Moreover, the analysis demonstrates how the inherent flexibility of MCDs allows counselors to exploit these same categorial resources and to re-specify the clients' trouble in a more positive fashion to accomplish counseling work. In explicating how taken-for-granted notions of the lifespan as well as of family relations are mobilized by participants in KHL's sessions, the findings contribute to previous studies of social interaction in counseling, and to research on social identity and categorization more broadly.

Place, publisher, year, edition, pages
Wiley-Blackwell Publishing Inc., 2018. Vol. 41, no 1, p. 25-44
Keywords [en]
ethnomethodology, helpline interaction, membership categorization analysis, stage of life categories, youth problems
National Category
Sociology (excluding Social Work, Social Psychology and Social Anthropology)
Identifiers
URN: urn:nbn:se:liu:diva-141592DOI: 10.1002/symb.320ISI: 000424666100002Scopus ID: 2-s2.0-85041671323OAI: oai:DiVA.org:liu-141592DiVA, id: diva2:1146107
Available from: 2017-10-02 Created: 2017-10-02 Last updated: 2018-02-23Bibliographically approved

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Cromdal, Jakob

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