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An eye-tracking study on the importance of consistent terminology
Linköping University.
Linköping University.
Linköping University.
Linköping University.
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2014 (English)In: Proceedings of the Fifth Swedish Language Technology Conference (SLTC-14), 2014Conference paper, Poster (with or without abstract) (Refereed)
Abstract [en]

Using inconsistent terminology, e.g. having different terms in documentation and e.g. labels and menu items in a user interface is believed to be confusing to users. However, few empirical studies exist on this particular topic. In this paper we show how users' interaction with an interface is affected by inconsistent terminology. An experimental eye-tracking study with 30 participants was conducted where the participants were shown a user interface and a task description. The terminology in the interface and task description was manipulated to be either consistent or inconsistent. The results show that terminological inconsistencies led to a significantly higher number of visual fixations, more time needed to perform the task, and more returns to the task description. The conclusion is that inconsistent use of terms create unnecessary cognitive workload for the user that can be avoided by ensuring terminological consistency within a system.

Place, publisher, year, edition, pages
2014.
National Category
Language Technology (Computational Linguistics)
Identifiers
URN: urn:nbn:se:liu:diva-141760OAI: oai:DiVA.org:liu-141760DiVA: diva2:1147394
Conference
Fifth Swedish Language Technology Conference (SLTC-14)
Available from: 2017-10-05 Created: 2017-10-05 Last updated: 2017-10-05

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CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • oxford
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf