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Shaking Up the Status Quo in Healthcare: Designing amid conflicting enacted social structures
Linköping University, Department of Computer and Information Science, Human-Centered systems. Linköping University, Faculty of Science & Engineering. (IxS)ORCID iD: 0000-0002-8234-0652
Experio Lab.
2016 (English)Conference paper, Oral presentation with published abstract (Refereed)
Abstract [en]

 There is a growing interest in how design can be used to spark change within incumbent social systems. However, the challenges of cultivating this change from the inside and how they might be overcome through design efforts have not been sufficiently addressed in design literature. This paper uses structuration theory and enactment of structures to reflect on the tensions that actors embedded within social systems face when designing. Through a case study of a service design initiative in healthcare, the authors highlight the role of design in enacting new structures that conflict with the status quo within social systems. The authors also discuss the importance of shifting mindsets to encourage systemic change. The paper concludes by outlining opportunities for future research that can help to better equip actors to enact change in social systems through design. 

Place, publisher, year, edition, pages
2016.
Keyword [en]
Service Design, structuration theory, healthcare
National Category
Design
Identifiers
URN: urn:nbn:se:liu:diva-142083OAI: oai:DiVA.org:liu-142083DiVA: diva2:1151068
Conference
Relating Systems Thinking and Design Symposium (RSD), 13-15 Oct 2016, Toronto, Canada
Projects
Service Design for Innovation
Available from: 2017-10-21 Created: 2017-10-21 Last updated: 2017-11-10Bibliographically approved

Open Access in DiVA

No full text

Other links

http://openresearch.ocadu.ca/id/eprint/1928/1/Vink_Design_2016.pdf

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Rodrigues, Vanessa

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Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
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Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
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Output format
  • html
  • text
  • asciidoc
  • rtf