When designing and managing services, customer journey mapping and

service blueprints are often used to described and understand the specific

service. However, in many services, when implemented, actual customer

journeys are intersecting in specific spaces. This paper introduces the

touchpoint container as a strong concept to understand resource

integration in spaces where touchpoints from different customer journeys

have been collected. We provide an empirical illustration on what a

touchpoint container is and highlight the features of such a container.