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A failure analysis method for designing highly reliable product-service systems
Tokyo Metropolitan University, Japan.ORCID iD: 0000-0002-3348-0800
Linköping University, Department of Management and Engineering, Environmental Technology and Management. Linköping University, Faculty of Science & Engineering.ORCID iD: 0000-0002-5991-5542
Tokyo Metropolitan University, Japan.
2017 (English)In: Research in Engineering Design, ISSN 0934-9839, E-ISSN 1435-6066Article in journal (Refereed) Epub ahead of print
Abstract [en]

Recently, product-service systems (PSSs), which create value by integrating a physical product and a service, have been attracting attention. In PSSs, it is critical for a provider to offer highly reliable products and services. To do so, the provider needs to effectively and efficiently detect possible failures, and then, take adequate measures against them in the conceptual design stage. However, in current studies on product failure analysis, service aspects are not covered in analyzing failure causes and developingmeasures. On the other hand, product aspects are hardly considered in existing methods of service failure analysis. To fill the gap, this paper proposes a method for failureanalysis in PSS design called PSS failure mode and effect analysis (PSS FMEA). Especially, this paper extends theframework of FMEA, and then, a procedure for PSS FMEA is introduced so that designers can analyze failures and develop measures in consideration of both product andservice aspects. Furthermore, the proposed method supports designers in finding new business opportunities. The proposed method was applied to a real offering of products and services by a cleaning machine provider and found effective.

Place, publisher, year, edition, pages
2017.
Keyword [en]
Product-service systems, Design, Reliability, FMEA, Business opportunity
National Category
Other Engineering and Technologies not elsewhere specified
Identifiers
URN: urn:nbn:se:liu:diva-142362DOI: 10.1007/s00163-017-0261-8OAI: oai:DiVA.org:liu-142362DiVA: diva2:1153214
Projects
Mistra REES
Funder
Mistra - The Swedish Foundation for Strategic Environmental Research, 2014/16
Available from: 2017-10-28 Created: 2017-10-28 Last updated: 2017-12-01

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The full text will be freely available from 2018-07-05 17:38
Available from 2018-07-05 17:38

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CiteExportLink to record
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Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • oxford
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf