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Lighting up 'blind spots' while measuring knowledge capital
Linköping University, Department of Management and Engineering, Business Administration. Linköping University, Faculty of Arts and Sciences.ORCID iD: 0000-0002-6341-2593
Wüstenrot & Württembergische Informatik GmbH, Germany.
2006 (English)In: Electronic Journal of Knowledge Management, ISSN 1479-4411, E-ISSN 1479-4411, Vol. 4, no 1, 31-38 p.Article in journal (Refereed) Published
Abstract [en]

Practical experiences in developing and introducing performance measurements systems for measuring and managing knowledge capital have shown that these instruments do not sufficiently fulfil the expectations of their users. Some authors even point out that the fundamental understanding of methodological and conceptual issues is inadequate. Therefore, we suggest that instead of creating further new instruments, an explanation of how and when Performance Measurement Systems (PMS) become effective is necessary. We argue that highlighting their potential production of “blind spots” and comprehending the use of PMS more reflexively will bring more sustainable effects. As a result, the concept of First and Second Order Reflection of PMS is introduced.

Place, publisher, year, edition, pages
Academic Conferences and Publishing International Limited, 2006. Vol. 4, no 1, 31-38 p.
Keyword [en]
Knowledge capital, performance measurement systems, organisational practices, first and second order reflection
National Category
Business Administration
Identifiers
URN: urn:nbn:se:liu:diva-142752OAI: oai:DiVA.org:liu-142752DiVA: diva2:1154241
Available from: 2017-11-01 Created: 2017-11-01 Last updated: 2017-11-29Bibliographically approved

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Fried, Andrea

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