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Reshaping The Stakeholder Model: Insights From Negotiated Order Theory
Linköping University, Department of Management and Engineering, Industrial Economics. Linköping University, Faculty of Science & Engineering.
2016 (English)In: Research Papers, Association for Information Systems, 2016, article id 26Conference paper, Published paper (Other academic)
Abstract [en]

The need to complement the existing stakeholder theory with more dynamic perspectives has been acknowledged for some time. This article uses the insight from negotiated order theory to provide a more actor oriented and dynamic illustration of the stakeholder understanding by adapting the classic Freeman model, strengthening its pedagogical value. Adopting a hermeneutic approach, the model is built by drawing from the extant literature and applied in a case to highlight how particularities of the case can be presented differently. By providing some factors that influence the dynamic process and how the actors affected the negotiations, the model presents the dynamism in stakeholder management and the temporality of the situation, as well as how the roles the individuals play within stakeholder management should be kept in focus while conducting a stakeholder analysis.

Place, publisher, year, edition, pages
Association for Information Systems, 2016. article id 26
Keyword [en]
stakeholder theory, negotiated order, graphical representation, stakeholder model, IS adoption, hermeneutics
National Category
Business Administration
Identifiers
URN: urn:nbn:se:liu:diva-143465OAI: oai:DiVA.org:liu-143465DiVA: diva2:1163971
Conference
Twenty-Fourth European Conference on Information Systems (ECIS), İstanbul, Turkey, 2016
Available from: 2017-12-08 Created: 2017-12-08 Last updated: 2017-12-08
In thesis
1. Adopting Information Systems Perspectives from Small Organizations
Open this publication in new window or tab >>Adopting Information Systems Perspectives from Small Organizations
2017 (English)Doctoral thesis, comprehensive summary (Other academic)
Abstract [en]

Why do organizations adopt information systems? Is it just because of financial reasons, of concerns for efficiency? Or is it due to external pressures, such as competitor pressure, that an organization adopts an information system?

And, how does the adoption take place? Is it a linear process, or is the process one of  conflicts? Does a specific person govern this process, or do we have multiple parties involved? What happens if these conflicts occur among those involved? How does the organization move on and achieve a successful information system adoption?

By investigating two organizations, one international academic journal and one South American manufacturing company, this thesis aims to investigate the whys and hows of information system adoption, and aims to contribute to the discourse on information system adoptions in small organizations – an often underrepresented segment in information system adoption literature.

By adopting different theoretical lenses throughout the five research papers included, this body of work suggests that even when seemingly simple, information system adoptions can become rather complex. The cases reveal that the role of information systems and issues related to information system adoptions are often not well thought-out in the early days of the organization. The actors’ understandings of adoption and consequences mature and the information systems become more intertwined.

Common use of stakeholder theory introduces general stakeholders and their interaction with the focal organization. The cases reveal that the adoption process involves multiple actors, even within what would initially appear as a stakeholder, and that those actors can be in conflict with each other. These conflicts often lead to negotiations, and the cases reveal that these negotiations are opportunities of learning; the actors engage with the information system and with each other, gaining new knowledge about the issues at hand.

The dissertation argues that there are various social worlds in information system adoptions, and various factors – ranging from organizational structure to social norms – that often affect why and how the organization undergoes an adoption process. The multiple power relations and divergent interests of stakeholders in these adoption processes, and how information systems affect other parts of the organization, reinforce the need for a well thought-out, flexible and reflexive approach to information system adoptions.

Place, publisher, year, edition, pages
Linköping: Linköping University Electronic Press, 2017. p. 228
Series
Linköping Studies in Science and Technology. Dissertations, ISSN 0345-7524 ; 1895Dissertation from the Swedish Research School of Management and Information Technology (MIT). Dissertation ; 96
Keyword
information system adoption, small organizations, discourse, negotiation, stakeholder theory, social worlds
National Category
Information Systems, Social aspects
Research subject
Economic Information Systems
Identifiers
urn:nbn:se:liu:diva-143458 (URN)10.3384/diss.diva-143458 (DOI)9789176853894 (ISBN)
Public defence
2018-01-19, ACAS, A-huset, Campus Valla, Linköping, 13:15 (English)
Opponent
Supervisors
Available from: 2017-12-08 Created: 2017-12-08 Last updated: 2018-01-22Bibliographically approved

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https://aisel.aisnet.org/ecis2016_rp/21

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Imre, Özgün

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Citation style
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