liu.seSearch for publications in DiVA
Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • oxford
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
Digital government transformation: a case illustrating public e-service development as part of public sector transformation
Linköping University, Department of Management and Engineering, Information Systems. Linköping University, Faculty of Arts and Sciences.ORCID iD: 0000-0002-4735-8697
TNO Strategy and Policy, Den Haag, The Netherlands.
2018 (English)In: dgo '18 Proceedings of the 19th Annual International Conference on Digital Government Research: Governance in the Data Age, ACM Press, 2018Conference paper, Published paper (Refereed)
Abstract [en]

Digital government is often seen as an enabler or even driver of transformation of public administration, with the objective of creating public value. Such transformations are complex, requiring a long process of change; often, digitalization of public services is seen as the main means to this end. We investigate how digitalization of public services can be related to public sector transformation, and how this development can be linked to public value. In order to do so, this paper first conceptualizes digital government enabled transformation based on literature. Thereafter, we present an empirical example of public e-service development in Sweden. This case illustrates how e-service development can highlight shifts in societal values, and challenges that follow when trying to sustain changing societal values. Our findings suggest that in order to sustain transformation and (changing) public value, multiple processes of change and redesign need to be in place, not only of the organisational processes involved, but also of regulatory and institutional aspects, such as changes to the law and in the discretion and work practice of public officials.

Place, publisher, year, edition, pages
ACM Press, 2018.
National Category
Computer and Information Sciences
Identifiers
URN: urn:nbn:se:liu:diva-148180DOI: 10.1145/3209281.3209302ISBN: 978-1-4503-6526-0 (print)OAI: oai:DiVA.org:liu-148180DiVA, id: diva2:1212115
Conference
dgo '18 The 19th Annual International Conference on Digital Government Research: Governance in the Data Age Delft, The Netherlands, May 30-June 01 s018
Available from: 2018-06-01 Created: 2018-06-01 Last updated: 2018-06-01

Open Access in DiVA

fulltext(456 kB)931 downloads
File information
File name FULLTEXT01.pdfFile size 456 kBChecksum SHA-512
0ebd5971b27d83b7140823ac237f1a23d0979536da190be04a0ac98723a28fe638ab7d686f98f42b324a90f2ed5a2085039330282491e25bdfb29da82aee3f1d
Type fulltextMimetype application/pdf

Other links

Publisher's full text

Authority records BETA

Lindgren, Ida

Search in DiVA

By author/editor
Lindgren, Ida
By organisation
Information SystemsFaculty of Arts and Sciences
Computer and Information Sciences

Search outside of DiVA

GoogleGoogle Scholar
Total: 931 downloads
The number of downloads is the sum of all downloads of full texts. It may include eg previous versions that are now no longer available

doi
isbn
urn-nbn

Altmetric score

doi
isbn
urn-nbn
Total: 209 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • oxford
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf