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IPA in UX Research: Interpretative Phenomenological Analysis in a User Experience Design Practice
Linköping University, Department of Computer and Information Science, Human-Centered systems. Linköping University, Faculty of Arts and Sciences. (IxS)
Linköping University, Department of Computer and Information Science, Human-Centered systems. Linköping University, Faculty of Arts and Sciences. (IxS)ORCID iD: 0000-0003-2919-098X
2017 (English)Conference paper, Published paper (Refereed)
Abstract [sv]

One approach to user experience (UX) is phenomenology, but there are no well-defined methods for how to conduct UX research using phenomenology, especially not in a professional design practice. One well-defined approach developed in psychology is Interpretative Phenomenological Analysis (IPA), which in this paper is adapted to professional UX research practice. The adaptation is put to test in the case of understanding how newly-arrived immigrants to Sweden experience a start-up service that introduce them to the job market. Contributions and shortcomings of the method in the views of professional UX researchers and designers are documented and discussed. It is concluded that IPA contributes to UX research by investigating both experience and meaning, and by providing holistic insights appropriate for service design and the fuzzy front-end of innovation.

Place, publisher, year, edition, pages
New York, NY.: ACM Press, 2017. p. 17-24
Keywords [en]
user experience, interpretative phenomenological analysis, user research methods
National Category
Human Computer Interaction
Identifiers
URN: urn:nbn:se:liu:diva-148772DOI: 10.1145/3121283.3121299Scopus ID: 2-s2.0-85033453534ISBN: 978-1-4503-5256-7 (print)OAI: oai:DiVA.org:liu-148772DiVA, id: diva2:1220768
Conference
ECCE 2017 European Conference on Cognitive Ergonomics, Umeå, Sweden, September 19-22, 2017
Available from: 2018-06-19 Created: 2018-06-19 Last updated: 2020-02-04Bibliographically approved

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Arvola, Mattias

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CiteExportLink to record
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Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • oxford
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
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  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
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  • asciidoc
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