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Understanding Through Use: Elderlys Value Identification in a Service Experience
Jonkoping Univ, Sweden.
Linköping University, Department of Computer and Information Science, Human-Centered systems. Linköping University, Faculty of Science & Engineering. Jonkoping Univ, Sweden.
2017 (English)In: CONTEXT SENSITIVE HEALTH INFORMATICS: REDESIGNING HEALTHCARE WORK, IOS PRESS , 2017, Vol. 241, p. 103-108Conference paper, Published paper (Refereed)
Abstract [en]

This paper uses a qualitative approach, specifically; narrative analysis, to contextualize users formulation of an understanding of a personalized meal planning service within the ambient assisted living domain. By focusing on how users, in this case elderly over 65, formed an understanding of a service, and, what they thought valuable in using the service, based on their understanding. The results indicate how users compare their initial understanding to their experienced understanding, formed during usage, and how this affects their value formulation of specific service aspects. The paper gives not only provides valuable insight into contextualizing aspects of health and wellness services, but to aspects of importance for implementation, by showing how value aspects of services from a user perspective are important to consider during these processes.

Place, publisher, year, edition, pages
IOS PRESS , 2017. Vol. 241, p. 103-108
Series
Studies in Health Technology and Informatics, ISSN 0926-9630
Keywords [en]
Service; Expectation-Confirmation; Use; Ambient Assisted Living; Narrative Analysis
National Category
Information Systems, Social aspects
Identifiers
URN: urn:nbn:se:liu:diva-150331DOI: 10.3233/978-1-61499-794-8-103ISI: 000439645000016ISBN: 978-1-61499-794-8 (print)ISBN: 978-1-61499-793-1 (print)OAI: oai:DiVA.org:liu-150331DiVA, id: diva2:1239422
Conference
International Conference on Context Sensitive Health Informatics, Human and Socio-Technical Approaches (CSHI)
Note

Funding Agencies|AAL Joint Programme; Swedish Innovation Agency; VINNOVA

Available from: 2018-08-16 Created: 2018-08-16 Last updated: 2018-08-16

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CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • oxford
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf