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Balanced and integrated e-government implementation – exploring the crossroad of public policy-making and information systems project management processes
Linköping University, Department of Management and Engineering, Information Systems. Linköping University, Faculty of Arts and Sciences.ORCID iD: 0000-0002-2784-863X
Linköping University, Department of Management and Engineering, Political Science. Linköping University, Faculty of Arts and Sciences.ORCID iD: 0000-0002-9905-0942
2018 (English)In: Transforming Government: People, Process and Policy, ISSN 1750-6166, E-ISSN 1750-6174, Vol. 12, no 2, p. 191-208Article in journal (Refereed) Published
Abstract [en]

Purpose: This paper aims to identify and elaborate on the various interpretations and implications of e-government as a process of public policy-making and as an act of information systems (IS) project management. The paper contributes to the search for a theoretical conceptualization by bridging policy project management and policy-making in public sector organizations at a crossroad of e-government to improve sustainable e-government research. Design/methodology/approach: The research design of this paper focus on a model balancing the two research fields; public policy-making and analysis, and project management in the IS field. Through this model, four critical aspects of the processes are identified: objective, incentives/motivation, input/trigger and coordinative actor. These critical aspects are illustrated through findings from four case studies that are re-analyzed here. The cases show how the conceptual model through different dimensions can balance the two perspectives to reach a more sustainable outcome of e-government. Findings: The paper shows that the two perspectives on e-government – public policy-making and project management – can be balanced and thereby reach a more sustainable outcome at this crossroad. The case studies re-visited in this paper are compared and serves as illustrations of these perspectives and different configurations of them in search for the crossroad. Research limitations/implications: A main contribution of the paper is that e-government projects should be studied in, and taking both public policy-making and IS project management into account to be sustainable and successful. Even if the case studies have been conducted in Sweden, the conceptual results in this paper can be analytically generalized into other setting. However, there is a need for more comparative and conceptual studies in the field of e-government to shed light on the multi-faceted crossroads illustrated in this paper. Practical implications: The paper offers new insights on how to integrate, bridge and even balance the two aspects of e-government policy aspects and projects management to achieve more sustainable and successful e-government. Originality/value: The paper contributes to the literature by shedding light on the crossroad of policy aspects and IS project management approaches in the e-government field. The paper points at the need to further develop the understanding and design of e-government at the crossroad of information system models and political science concepts. © 2018, Emerald Publishing Limited.

Place, publisher, year, edition, pages
Emerald Group Publishing Ltd. , 2018. Vol. 12, no 2, p. 191-208
Keywords [en]
Digital government, Digitalization, e-government, Policy making, Project management, Sustainable implementation
National Category
Public Administration Studies
Identifiers
URN: urn:nbn:se:liu:diva-150592DOI: 10.1108/TG-12-2017-0080Scopus ID: 2-s2.0-85051515594OAI: oai:DiVA.org:liu-150592DiVA, id: diva2:1242658
Available from: 2018-08-28 Created: 2018-08-28 Last updated: 2018-11-01Bibliographically approved

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Melin, UlfWihlborg, Elin

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