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Att arbeta tillsammans med ett Shared Service Center: En fallstudie om samverkan mellan Mercuri Urvals Shared Service Center och resterande företaget
Linköping University, Department of Management and Engineering, Business Administration. Linköping University, Faculty of Arts and Sciences.
Linköping University, Department of Management and Engineering, Business Administration. Linköping University, Faculty of Arts and Sciences.
2018 (Swedish)Independent thesis Advanced level (degree of Master (One Year)), 20 credits / 30 HE creditsStudent thesisAlternative title
To work with a Shared Service Center : A case study about the cooperation between the Shared Service Center at Mercuri Urval and the remaining company (English)
Abstract [sv]

Bakgrund: Idag läggs ofta stor vikt vid att effektivisera organisationer för att de ska kunna ha en chans på den globalt växande marknaden. Designen av organisationens struktur kan ses som en viktig metod för effektivisering, däribland en struktur innehållandes ett Shared Service Center. Ett Shared Service Center ses som en typ av centralisering och innebär att företag samlar koncerngemensamma processer i en enhet. Vid implementering av en sådan enhet står företaget framför flertalet utmaningar däribland en förändring och utveckling av samverkan.   

Syfte: Studiens syfte är att beskriva och öka förståelsen av samverkan mellan ett Shared Service Center och organisationen som helhet utifrån medarbetarnas perspektiv. 

Metod: Ur ett hermeneutiskt perspektiv har vi genomfört en kvalitativ fallstudie. Vidare ligger semistrukturerade intervjuer och dokumentstudier till grund för det empiriska materialet. 

Slutsats:  Flera faktorer, både positiva och negativa, kan ses ha en påverkan på samverkan i organisationer som har implementerat ett Shared Service Center. Nya arbetsprocesser har ställt högre krav på medarbetare där samverkan har hindrats av opersonlighet och brister i personkemi. 

Abstract [en]

Background: To have a chance in the globally growing market, companies need to be maximally effective. The design of the organization’s structure can be seen as an important method to improve its effectiveness; one example of such is a structure that incorporates a Shared Service Center. A Shared Service Center can be viewed as a form of centralization and implies that the company collects group-wide processes into one unit. When implementing such a unit, the company faces several challenges including a change and development of its interactions, which in turn can affect the efficiency.

Aim: The aim of this study is to describe and enhance the understanding of the interactions between a Shared Service Center and the organization as a whole from the perspective of the employees.  

Methodology: The study is a qualitative case study from a hermeneutical perspective. Furthermore, semi- structured interviews and document studies form the basis of the empirical material.

Conclusion: Several factors, both positive and negative, can be seen as having an impact on the cooperation in organizations that have implemented a Shared Service Center. New ways of working have increased the demands on the employees where the cooperation have been distracted due to unpersonal relations and flaws in the personal chemistry. 

Place, publisher, year, edition, pages
2018. , p. 96
Keywords [en]
Shared Service Center, Organizational Structure, Cooperation, Integration, Coordination, Communication
Keywords [sv]
Shared Service Center, Organisationsstruktur, Samverkan, Integration, Samordning, Kommunikation
National Category
Business Administration
Identifiers
URN: urn:nbn:se:liu:diva-150602ISRN: LIU-IEI-FIL-A--18/02766--SEOAI: oai:DiVA.org:liu-150602DiVA, id: diva2:1242825
Subject / course
Master Thesis in International Business and Economics Programme (Business Administration)
Supervisors
Examiners
Available from: 2018-08-30 Created: 2018-08-29 Last updated: 2018-08-30Bibliographically approved

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CiteExportLink to record
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