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Mutual Trust: Joint Performance of an Operations Strategy Implementation—Securing the Value Chain by Preparedness
University of VaasaVaasa, Finland.
University of VaasaVaasa, Finland.
Linköping University, Department of Management and Engineering, Environmental Technology and Management. Linköping University, Faculty of Science & Engineering.ORCID iD: 0000-0001-8006-3236
University of VaasaVaasa, Finland.
2018 (English)In: Managing Public Trust / [ed] Kożuch, Barbara; Magala, Sławomir J.; Paliszkiewicz, Joanna, Cham: Palgrave Macmillan, 2018, p. 175-190Chapter in book (Refereed)
Abstract [en]

This chapter discusses mutual trust in the daily construction of public safety. The chapter is based on the corresponding author’s article-based dissertation, with work connecting joint research articles to his action research. In doing so, this chapter summarizes the implementation of the strategy and how it has been studied. The research is limited to a municipal facilities’ service unit that aims to secure a common value chain for all situations. To do this, joint performance is required. The study is based on action research, with the use of mixed methods. The study utilized the resource-based view theory and empirically employs the balanced critical factor index method for managing the unit.

Place, publisher, year, edition, pages
Cham: Palgrave Macmillan, 2018. p. 175-190
Keywords [en]
Strategy implementation; Value chain securing; Preparedness process; Operations strategy; Mutual trust
National Category
Public Administration Studies
Identifiers
URN: urn:nbn:se:liu:diva-150819DOI: 10.1007/978-3-319-70485-2_11ISBN: 9783319704845 (print)ISBN: 9783319704852 (electronic)OAI: oai:DiVA.org:liu-150819DiVA, id: diva2:1244435
Available from: 2018-09-01 Created: 2018-09-01 Last updated: 2018-09-01Bibliographically approved

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Publisher's full texthttps://doi.org/10.1007/978-3-319-70485-2_11

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Liu, Yang

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CiteExportLink to record
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Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
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More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf