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Different recipient designs with dialogue partners: An experimental comparison between a Chatbot and a Human communication partner
Linköping University, Department of Computer and Information Science. Linköping University, Faculty of Science & Engineering.
2018 (English)Independent thesis Basic level (degree of Bachelor), 12 credits / 18 HE creditsStudent thesisAlternative title
Skillnader och anpassningar i en kommunikativ övning med en dialogpartner (Swedish)
Abstract [en]

Chatbots are becoming more common in modern society, but there are almost no studies that explore both the differences and causes that divides a human communication from a communication with a chatbot. The aim of this thesis was to explore different recipient design people take when communicating with a human and a chatbot. A chatbot was built and an experiment was conducted that measured the performance and experience of the participants. A thematic analysis then found out causes for these experiences. The study focused on finding new differences in addition to exploring people’s boredom, frustration, understanding, repetition, and performance in a task. The study found differences and causes in people’s recipient design when communicating with a human compared toa chatbot, as well as differences in the performance of a task. Hopefully, this will help future research figure out solutions for the differences found.

Place, publisher, year, edition, pages
2018. , p. 33
Keywords [en]
chatbot, human chatbot interaction, diapix, diapixUK, recipient design, boredom, frustration, understanding, repetition
National Category
Human Computer Interaction
Identifiers
URN: urn:nbn:se:liu:diva-150939ISRN: LIU-IDA/KOGVET-G--18/026--SEOAI: oai:DiVA.org:liu-150939DiVA, id: diva2:1245705
Subject / course
Cognitive science
Supervisors
Examiners
Available from: 2019-06-17 Created: 2018-09-05 Last updated: 2019-06-17Bibliographically approved

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CiteExportLink to record
Permanent link

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Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • oxford
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf