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A Quality Scorecard for the era of Industry 4.0
Sungkyunkwan Univ, South Korea.
Linköping University, Department of Management and Engineering, Logistics & Quality Management. Linköping University, Faculty of Science & Engineering.
Lund Univ, Sweden.
Sungkyunkwan Univ, South Korea.
2018 (English)In: Total quality management and business excellence (Online), ISSN 1478-3363, E-ISSN 1478-3371, Vol. 29, no 9-10, p. 959-976Article in journal (Refereed) Published
Abstract [en]

A Quality Scorecard (QSC) performance measurement model is proposed to evaluate the quality aspects of an organization in Industry 4.0. To design a QSC for the Fourth Industrial Revolution, we examined existing measures regarding costs of quality items. The measurement system was refined by simplifying duplicate measures and incorporating quality elements considered in recent international standard revisions. This paper explains the QSC system and its practical use. Two key results were obtained. First, the QSC measures were reduced from a total of 139 potential measures to 15, 30, and 60 for simple, general, and detailed models, respectively. Second, a so-called QSC wheel, a virtual tool to assess weaknesses in existing performance measurement systems, was developed. The QSC wheel may effectively be used in analysing existing performance measurement systems, and may also be applied to evaluate qualitative performance levels in Industry 4.0.

Place, publisher, year, edition, pages
ROUTLEDGE JOURNALS, TAYLOR & FRANCIS LTD , 2018. Vol. 29, no 9-10, p. 959-976
Keywords [en]
Quality Scorecard; QSC; qualitative performance measures; Industry 4.0; cost of quality
National Category
Other Engineering and Technologies not elsewhere specified
Identifiers
URN: urn:nbn:se:liu:diva-151221DOI: 10.1080/14783363.2018.1486536ISI: 000442759900001OAI: oai:DiVA.org:liu-151221DiVA, id: diva2:1248011
Note

Funding Agencies|National Research Foundation of Korea (NRF) - Korea government (MSIT) [2017R1A2B4012882]

Available from: 2018-09-13 Created: 2018-09-13 Last updated: 2019-03-18

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The full text will be freely available from 2019-12-14 15:06
Available from 2019-12-14 15:06

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CiteExportLink to record
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Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • oxford
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf