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Cognitive work analysis in the conceptual design of first-of-a-kind systems - designing urban air traffic management
Linköping University, Department of Science and Technology, Media and Information Technology. Linköping University, Faculty of Science & Engineering.ORCID iD: 0000-0001-8862-7331
Linköping University, Department of Computer and Information Science, Human-Centered systems. Linköping University, Faculty of Arts and Sciences.ORCID iD: 0000-0003-2919-098X
Linköping University, Department of Science and Technology, Media and Information Technology. Linköping University, Faculty of Science & Engineering.
Linköping University, Department of Computer and Information Science, Human-Centered systems. Linköping University, Faculty of Science & Engineering.ORCID iD: 0000-0002-2529-4303
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2018 (English)In: Behavior and Information Technology, ISSN 0144-929X, E-ISSN 1362-3001, Vol. 37, no 9, p. 904-925Article in journal (Refereed) Published
Abstract [en]

Cognitive Work Analysis (CWA) is an appropriate approach in design for high-stakes domains, such as air traffic management (ATM) since it focuses on human expert performance in regular and contingency situations. However, CWA is not suitable for the design of a first-of-a-kind system since there is nothing to analyse before the start of the design process. In 2017, unmanned air traffic management (UTM) for intense drone traffic in cities was such a system. Making things worse, the UTM system has to be in place before the traffic, since it provides basic safety. In this research-through-design study, we present conceptual designing as a bootstrapping approach to CWA in the design of a first-of-a-kind UTM system. In a series of co-design workshops, we identified future services, traffic patterns, and regulations that framed the design of UTM system concepts. They were based on combinations of four basic building blocks: points, lines, planes, and volumes. Concepts of point-based control, airport geofences, grid squares, layers, and tubes were discussed. Throughout the conceptual designing, results were documented in an evolving Work Domain Analysis (WDA), which is a cornerstone of CWA. This approach allowed us to bootstrap the CWA for a first-of-a-kind-system.

Place, publisher, year, edition, pages
TAYLOR & FRANCIS LTD , 2018. Vol. 37, no 9, p. 904-925
Keywords [en]
Cognitive work analysis; conceptual designing; service design; work domain analysis; unmanned aircraft traffic management
National Category
Human Computer Interaction
Identifiers
URN: urn:nbn:se:liu:diva-151525DOI: 10.1080/0144929X.2018.1505951ISI: 000443984300005OAI: oai:DiVA.org:liu-151525DiVA, id: diva2:1250596
Note

Funding Agencies|LFV; Swedish Transport Administration [6192]

Available from: 2018-09-24 Created: 2018-09-24 Last updated: 2019-06-13

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Lundberg, JonasArvola, MattiasWestin, CarlHolmlid, StefanNordvall, Mathias
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Media and Information TechnologyFaculty of Science & EngineeringHuman-Centered systemsFaculty of Arts and Sciences
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