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Perceived Action Potential: A strong concept in development
Linköping University, Department of Computer and Information Science, Human-Centered systems. Linköping University, Faculty of Science & Engineering.ORCID iD: 0000-0002-8234-0652
Linköping University, Department of Computer and Information Science, Human-Centered systems. Linköping University, Faculty of Science & Engineering.ORCID iD: 0000-0002-3547-6792
Linköping University, Department of Computer and Information Science, Human-Centered systems. Linköping University, Faculty of Science & Engineering.ORCID iD: 0000-0002-2529-4303
2018 (English)In: ServDes2018. Service Design Proof of Concept, Proceedings of the ServDes.2018 Conference, 18-20 June, Milano, Italy / [ed] Anna Meroni, Ana María Ospina Medina and Beatrice Villari, Linköping: Linköping University Electronic Press, 2018, Vol. 150, p. 1162-1174Conference paper, Published paper (Refereed)
Abstract [en]

Service encompasses multiple interaction processes among many different actors. Comprehending the subtleties of what drives actors resource integration activities could therefore be valuable when designing for service. However, these nuances are not necessarily always captured in early representations such as prototypes of service due to variation in individual interpretation of situations. This paper draws on strong concepts from interaction design as a generative intermediate-level form of knowledge, to conceptualise perceived action potential (PAP) as a strong concept through the use of illustrative examples. PAP refers to the subjective interpretation of an individualï¿œs (own) scope of action in new or unforeseen situations. This paper elucidates the implications of PAP for service design and suggests future research opportunities. In introducing strong concepts to service design, it also translates how strong concepts might be identified and subsequently constructed in service design research in order to aid practice.

Place, publisher, year, edition, pages
Linköping: Linköping University Electronic Press, 2018. Vol. 150, p. 1162-1174
Series
Linköping Electronic Conference Proceedings, ISSN 1650-3686, E-ISSN 1650-3740 ; 150
Keywords [en]
service design, strong concepts, perceived action potential, value co-creation, resource integration
National Category
Design
Identifiers
URN: urn:nbn:se:liu:diva-152005ISBN: 9789176852378 (electronic)OAI: oai:DiVA.org:liu-152005DiVA, id: diva2:1255747
Conference
ServDes2018. Service Design Proof of Concept, Proceedings of the ServDes.2018 Conference, 18-20 June, Milano, Italy
Available from: 2018-10-15 Created: 2018-10-15 Last updated: 2019-06-13Bibliographically approved

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Rodrigues, VanessaBlomkvist, JohanHolmlid, Stefan

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Citation style
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Output format
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