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PSS Modularization: A Customer Driven Integrated Approach
‘Sapienza’ University of Rome.ORCID iD: 0000-0002-3007-089X
‘Sapienza’ University of Rome.ORCID iD: 0000-0003-3095-406X
Linköping University, Department of Management and Engineering, Environmental Technology and Management. Linköping University, Faculty of Science & Engineering.ORCID iD: 0000-0002-5991-5542
2019 (English)In: International Journal of Production Research, ISSN 0020-7543, E-ISSN 1366-588X, Vol. 57, no 13, p. 4061-4077Article in journal (Refereed) Published
Abstract [en]

The shift from product ownership to integrated solutions (Product-Service Systems (PSSs)) is expected to lead to a highercustomer satisfaction in many cases compared to providing products and services separately. PSS providers are requiredto add more value to the products they offer, as well as to augment and diversify the services related to these products.To deal with this complex task, this paper proposes a practical methodology to support manufacturers in designingservices related to the proper functioning of their products fulfilling customers’ needs and expectations. This approach isbased on the synergic use of Quality Function Deployment for PSS (QFDforPSS), Axiomatic Design (AD) and theservice blueprint tools, providing a correlation between the customers’ expectations, the PSS components and the PSSmodules. The methodology was verified by means of a service modularisation for PSS at a company operating in thebiomedical sector. While the proposed approach needs to be validated through further studies in different contexts, itspositive results in reducing both the risk of overdesigning and the possibility of creating design conflicts can contributepractically to the scientific knowledge on the development of integrated solutions.

Place, publisher, year, edition, pages
Taylor & Francis Group, 2019. Vol. 57, no 13, p. 4061-4077
Keywords [en]
Product-Service System; customer satisfaction; Quality Function Deployment; Axiomatic Design; modularisation
National Category
Other Engineering and Technologies
Identifiers
URN: urn:nbn:se:liu:diva-152474DOI: 10.1080/00207543.2018.1481302ISI: 000476519600001Scopus ID: 2-s2.0-85049626169OAI: oai:DiVA.org:liu-152474DiVA, id: diva2:1260526
Funder
Mistra - The Swedish Foundation for Strategic Environmental Research, 2014/16
Note

Funding agencies: Mistra REES (Resource Efficient and Effective Solutions) program - Mistra (The Swedish Foundation for Strategic Environmental Research) [2014/16]; Stiftelsen for Miljostrategisk Forskning

Available from: 2018-11-03 Created: 2018-11-03 Last updated: 2019-08-06Bibliographically approved

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Sakao, Tomohiko

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