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Developing a method for an ERP system user interface beta test program
Linköping University, Department of Computer and Information Science.
Linköping University, Department of Computer and Information Science.
2008 (English)Independent thesis Advanced level (degree of Master), 20 points / 30 hpStudent thesis
Abstract [en]


With  this  thesis  we  have  been  interested  in  how  to  utilise  an  user  interface beta  test  period.  Which  activities  are  appropriate  to  be  performed,  with  focus  on  how  activities  contribute  to  user  interface  validation,  further  user  interface  improvements,  and  improvements  of  the  user  interface  roll‐out.  Additionally  we  have  tried  to  couple  this  to  end‐user  satisfaction  and  acceptance  of  this new user interface, since the usage of the system is mandatory for the end users.    


We  have  approached  this  by  developing  a  method  that  is  based  on  four  different  perspectives.  Three  perspectives  are  studied theoretically,  and  one  perspective  is  based  on  empiric  research.  These  perspectives  are  separate  from  each  other;  to  combine  them  we  have  used  a  common  denominator  of  increased  system  usage.  This  denominator  is  derived  from  a  viewpoint upon  end‐users  and  how  user  satisfactionuser  acceptance,  and  behaviour  incentives  for  usage  affect  the  perspectives and consequently our result.  


This  broad  research  has  resulted  in  a  self‐sustaining  method  that  we  describe  both  in  an  overview  and  in  greater  detail  explain  the  beta  period  and  the  associated  roles,  the  different  activities  and  how  they  should  be  executed  in  relevance  to  time.  For  every  activity  a  table  of  considerations,  i.e.  whenwho,  how,  and  why  are  presented  together  with  an  explanation  how  the  activity  can  influence end‐users to use the system.   


We  conclude  that  the  result  of  this  thesis  will  aid  and  guide  vendor  companies  through  the  beta  testing  program  of  a  new  user  interface.  The  resulting  method  determines  which  activities  that  can  be  of  interest to carry out and how these will  contribute  to  future  development  and/or  improve  roll‐out.  By  utilising this  method as a framework we see the possibility to incorporate it in an existing user-centre development process, but it can also be used as a simple, straightforward,  and self‐sustaining method. 


Place, publisher, year, edition, pages
2008. , 190 p.
ERP:beta test:satisfaction:acceptance:user interface
National Category
Computer Science
URN: urn:nbn:se:liu:diva-15760ISRN: LIU-IDA/LITH-EX-A--08/052--SEOAI: diva2:127206
2008-11-21, Alan Turing, 13:15 (English)
Available from: 2008-12-02 Created: 2008-12-02 Last updated: 2008-12-02Bibliographically approved

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