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What Do Experienced Practitioners Discuss When Designing Product/Service Systems?
Linköping University, Department of Management and Engineering, Environmental Technology and Management. Linköping University, Faculty of Science & Engineering. (Product-Service-Innovation)ORCID iD: 0000-0003-4553-9141
Linköping University, Department of Management and Engineering, Environmental Technology and Management. Linköping University, Faculty of Science & Engineering. (Product-Service-Innovation)ORCID iD: 0000-0002-5991-5542
University of North Carolina at Charlotte, USA.
2019 (English)In: DCC 2018: Design Computing and Cognition '18 / [ed] John S. Gero, Springer, 2019, p. 361-380Conference paper, Published paper (Refereed)
Abstract [en]

This paper presents empirical results aimed at increasing the understanding of conceptual activities of Product/Service Systems (PSS) design by experienced designers from industry. Results are derived from a protocol analysis of five PSS design sessions, using the Function–Behavior–Structure coding scheme. Sessions included five pairs of professional designers and the task was to redesign a concept for an existing PSS to improve its resource efficiency. The results show (i) the distribution of design issues during PSS design sessions, (ii) on average 47% of the overall cognitive design effort spent by the designers is related to behavior, and (iii) all the design issues except requirements are constantly focused on during the entirety of the design sessions. Major differences compared to product design are the average occurrence of function for PSS design (23%) for product design (4%) and of structure for PSS design (22%) compared to the product design (35%).

Place, publisher, year, edition, pages
Springer, 2019. p. 361-380
Keywords [en]
Product-Service Systems Design, Design Cognition, Design Science, Function-Behavior-Structure Ontology, Protocol Analysis, Resource efficiency
National Category
Interaction Technologies
Identifiers
URN: urn:nbn:se:liu:diva-153834DOI: 10.1007/978-3-030-05363-5_20ISBN: 978-3-030-05363-5 (electronic)ISBN: 978-3-030-05362-8 (print)OAI: oai:DiVA.org:liu-153834DiVA, id: diva2:1278178
Conference
International Conference on Design Computing and Cognition, DCC 2018, Politecnico di Milano, Lecco Campus on Lake Como (near Milan), Italy, 2–4 July 2018
Projects
Mistra REES (Resource Efficient and Effective Solutions) (grant number DIA 2014/16)a grant from the US National Science Foundation Grant No. CMMI‐1400466Available from: 2019-01-12 Created: 2019-01-12 Last updated: 2019-01-18Bibliographically approved

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Neramballi, AbhijnaSakao, Tomohiko

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