liu.seSearch for publications in DiVA
Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • oxford
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
Coordinating Public E-services: Investigating Mechanisms and Practices in a Government Agency
Linköping University, Department of Management and Engineering, Information Systems. Linköping University, Faculty of Arts and Sciences.ORCID iD: 0000-0002-2422-0900
Linköping University, Department of Management and Engineering, Information Systems. Linköping University, Faculty of Arts and Sciences.ORCID iD: 0000-0002-2784-863X
Linköping University, Department of Management and Engineering, Information Systems. Linköping University, Faculty of Arts and Sciences.ORCID iD: 0000-0002-4735-8697
Linköping University.
2018 (English)In: 17th IFIP WG 8.5 International Conference, EGOV 2018, Krems, Austria, September 3-5, 2018, Proceedings / [ed] Peter Parycek, Olivier Glassey, Marijn Janssen, Hans Jochen Scholl, Efthimios Tambouris, Evangelos Kalampokis, Shefali Virkar, Cham, Switzerland: Springer, 2018, Vol. 11020, p. 13p. 85-97Conference paper, Published paper (Refereed)
Abstract [en]

Coordination is an important enabler when creating and managing coherent, integrated, secure and smart public electronic services (e-services). With an increased demand for such services, coordination as an internal organizational phenomenon is becoming increasingly important. Based on a qualitative case study, and informed by coordination theory, this paper investigates two different theoretical views applied on internal e-service coordination within a government agency in Sweden. At the outset, the agency is seeking one generic way to coordinate the current heterogeneous and fragmented internal e-service landscape in a more efficient way. Hence, our aim also includes investigating the prerequisites and potential for this type of coordination. We conduct this study in two stages. First, we apply a well-established theoretical lens from organizational theory on a set of coordination efforts, thereby perceiving coordination as a planned and anticipated activity based on a fixed set of mechanisms. Second, we apply a lens of coordinating as emergent practice, which allows for an in-depth investigation of more flexible and dynamic aspects of coordinating activities in daily work. By combining these two views, we argue that this approach can facilitate and increase understanding of the dynamics and flexibility needed to understand the type of coordination needed in public e-service contexts. This also implies that there is no single best practice or ‘one-size-fits-all’ approach to internal e-service coordination. Instead, organizations need to acknowledge the need for combined multi-dimensional views revealing the inherent complexity of coordination; as planned as well as emerging activities.

Place, publisher, year, edition, pages
Cham, Switzerland: Springer, 2018. Vol. 11020, p. 13p. 85-97
Series
Lecture Notes in Computer Science, ISSN 0302-9743, E-ISSN 1611-3349 ; 11020
Keywords [en]
Coordination, coordination mechanisms, e-government, e-services, public sector ICT
National Category
Information Systems
Identifiers
URN: urn:nbn:se:liu:diva-154627DOI: 10.1007/978-3-319-98690-6_8ISBN: 978-3-319-98690-6 (electronic)ISBN: 978-3-319-98689-0 (print)OAI: oai:DiVA.org:liu-154627DiVA, id: diva2:1291144
Conference
17th IFIP WG 8.5 International Conference, EGOV 2018, Krems, Austria, September 3-5, 2018
Funder
Swedish Transport AdministrationAvailable from: 2019-02-22 Created: 2019-02-22 Last updated: 2019-03-08Bibliographically approved

Open Access in DiVA

Coordinating Public E-services: Investigating Mechanisms and Practices in a Government Agency(747 kB)99 downloads
File information
File name FULLTEXT01.pdfFile size 747 kBChecksum SHA-512
47e1c9da4f963f29ceb2fcaacfb3338b566a09bc12623cc613963a4890e962c5abbfb8af085456879d11dabae947a75696709d96588bdf911cb1e3e77323cef0
Type fulltextMimetype application/pdf

Other links

Publisher's full text

Authority records BETA

Söderström, FredrikMelin, UlfLindgren, Ida

Search in DiVA

By author/editor
Söderström, FredrikMelin, UlfLindgren, IdaGalzie, Zara
By organisation
Information SystemsFaculty of Arts and SciencesLinköping University
Information Systems

Search outside of DiVA

GoogleGoogle Scholar
Total: 99 downloads
The number of downloads is the sum of all downloads of full texts. It may include eg previous versions that are now no longer available

doi
isbn
urn-nbn

Altmetric score

doi
isbn
urn-nbn
Total: 231 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • oxford
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf