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User-Innovated eHealth Solutions for Service Delivery to Older Persons With Hearing Impairment
Oticon AS, Denmark.
Oticon AS, Denmark.
Aalborg Univ, Denmark.
Linköping University, Department of Behavioural Sciences and Learning, Disability Research. Linköping University, Faculty of Arts and Sciences. Oticon Med, Denmark.ORCID iD: 0000-0002-4170-2426
2018 (English)In: American Journal of Audiology, ISSN 1059-0889, E-ISSN 1558-9137, Vol. 27, no 3, p. 403-416Article in journal (Refereed) Published
Abstract [en]

Purpose: The successful design and innovation of eHealth solutions directly involve end users in the process to seek a better understanding of their needs. This article presents user-innovated eHealth solutions targeting older persons with hearing impairment. Our research question was: What are the key users needs, expectations, and visions within future hearing rehabilitation service delivery? Method: We applied a participatory design approach to facilitate the design of future eHealth solutions via focus groups. We involved older persons with hearing impairment (n = 36), significant others (n = 10), and audiologists (n = 8) following 2 methods: (a) human-centered design for interactive systems and (b) user innovation management. Through 3 rounds of focus groups, we facilitated a process progressing from insights and visions for requirements phase 1), to app such as paper version wireframes (Phase 2), and to digital prototypes envisioning future eHealth solutions (Phase 3). Each focus group was video-recorded and photographed, resulting in a rich data set that was analyzed through inductive thematic analysis. Results: The results are presented via (a) a storyboard envisioning future client journeys, (b) 3 key themes for future eHealth solutions, (c) 4 levels of interest and willingness to invest time and effort in digital solutions, and (d) 2 technical savviness types and their different preferences for rehabilitation strategies. Conclusions: Future eHealth solutions must offer personalized rehabilitation strategies that are appropriate for every person with hearing impairment and their level of technical savviness. Thus, a central requirement is anchoring of digital support in the clients everyday life situations by facilitating easy access to personalized information, communication, and leaning milieus. Moreover, the participants visions for eHealth solutions call for providing both traditional analogue and digital services.

Place, publisher, year, edition, pages
AMER SPEECH-LANGUAGE-HEARING ASSOC , 2018. Vol. 27, no 3, p. 403-416
National Category
Other Health Sciences
Identifiers
URN: urn:nbn:se:liu:diva-154743DOI: 10.1044/2018_AJA-IMIA3-18-0009ISI: 000456823100005PubMedID: 30452745OAI: oai:DiVA.org:liu-154743DiVA, id: diva2:1291997
Note

Funding Agencies|Ministry of Higher Education and Science; Danish Agency for Science and Innovation [6163-00010B]; National Institute on Deafness and Other Communication Disorders [1R13DC016547]; Oticon Foundation

Available from: 2019-02-26 Created: 2019-02-26 Last updated: 2019-06-28

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