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Manufacturing strategy perspectives on industrial services
Linköping University, Department of Production Economics. Linköping University, The Institute of Technology.
2003 (English)Licentiate thesis, comprehensive summary (Other academic)
Abstract [en]

The service sector is in most western countries dominating the gross domestic product, often with a share of over 70 %. This is also reflected in manufacturing companies, whose products have gone from being pure goods to contain more and more service characteristics. Examples of this are found through constructs such as the extended product and product packages. Industrial services, the supply of after-sales services related to industrial goods, is one type of product that many manufacturing companies offer. The effect such products have on the manufacturing part of a company is investigated here, in the light of existing theories for building a manufacturing strategy. Strategic concepts such as product profiling, product-process matrix, and competitive priorities are transferred to an industrial service setting. The results show that the manufacturing strategy framework needs to be adapted to the service content of the supplied products.

Place, publisher, year, edition, pages
Linköping: Linköpings universitet , 2003. , p. 31
Series
Linköping Studies in Science and Technology. Thesis, ISSN 0280-7971 ; 1025Dissertations from the International Graduate School of Management and Industrial Engineering, ISSN 1402-0793 ; 74
Keywords [en]
Manufacturing strategy, Industrial service, After-sales service
National Category
Economics and Business
Identifiers
URN: urn:nbn:se:liu:diva-152959Local ID: LiU-TEK-LIC-2003:24ISBN: 9173736856 (print)OAI: oai:DiVA.org:liu-152959DiVA, id: diva2:1293657
Presentation
2003-06-12, S41, C-huset, Campus Valla, Linköping, 10:15 (English)
Available from: 2019-03-05 Created: 2019-03-05 Last updated: 2019-05-24Bibliographically approved

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Johansson, Pontus

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CiteExportLink to record
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Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • oxford
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf