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Effects of a design support on practitioners designing a Product/Service System - a case study
Linköping University, Department of Management and Engineering, Environmental Technology and Management. Linköping University, Faculty of Science & Engineering. (Product - Service - Innovation)ORCID iD: 0000-0003-4553-9141
Linköping University, Department of Management and Engineering, Environmental Technology and Management. Linköping University, Faculty of Science & Engineering.ORCID iD: 0000-0002-5991-5542
University of North Carolina at Charlotte, USA.
2019 (English)In: Human Behaviour in Design: Proceedings of the 2nd SIG conference, April 2019 / [ed] Yvonne Eriksson and Kristin Paetzold, Neubiberg: Institut für Technische Produktentwicklung, Universität der Bundeswehr München , 2019, p. 11-22Conference paper, Published paper (Refereed)
Abstract [en]

This paper presents empirical evidence on which to ground the understanding of effects of a design support on Product/Service Systems (PSS) designing. The effects are measured by the extent of application of a systems perspective and level of integration of product and service elements during PSS designing. Protocol analyses of a control team and an experiment team, involving experienced practitioners performing an identical PSS design task are conducted. Only the experiment team is provided with the design support. The Function–Behavior–Structure ontology and a scheme for the systems perspective are utilized to code the data. Results show preliminary insight into the influence of a design support. The focus on systems level abstraction shows a three-fold increase, the cognitive effort spent on behavior of structure is halved and the effort on design description is more than doubled, in the experiment team.

Place, publisher, year, edition, pages
Neubiberg: Institut für Technische Produktentwicklung, Universität der Bundeswehr München , 2019. p. 11-22
Keywords [en]
Product/Service Systems design, Function-Behavior-Structure Ontology, Protocol analysis, Design support
National Category
Human Computer Interaction
Identifiers
URN: urn:nbn:se:liu:diva-156663DOI: 10.18726/2019_2ISBN: 9783943207378 (print)OAI: oai:DiVA.org:liu-156663DiVA, id: diva2:1313884
Conference
The 2nd SIG conference in Human Behaviour in Design, March 23-24, 2019, Tutzing, Germany
Available from: 2019-05-06 Created: 2019-05-06 Last updated: 2019-06-20Bibliographically approved

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Neramballi, AbhijnaSakao, Tomohiko

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CiteExportLink to record
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Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
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  • Other style
More styles
Language
  • de-DE
  • en-GB
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  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
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  • asciidoc
  • rtf