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Creating images of older people as home-care receivers: Categorizing needs in social work case files
Linköping University, Department of Social and Welfare Studies, NISAL - National Institute for the Study of Ageing and Later Life. Linköping University, Faculty of Arts and Sciences.ORCID iD: 0000-0001-9293-4932
2010 (English)In: Qualitative Social Work, Vol. 9, no 4, 500-518 p.Article in journal (Refereed) Published
Abstract [en]

Central to the assessment process in case management is how older people’s needs are constructed through documentation and case files. This article examines how older people’s needs are categorized in written documentation. Sixteen case files from three social work districts in Sweden were studied using discourse analysis. The results identified two general types of case files; the fact-oriented (using objective language) and eventoriented case file (using more personal language) – which depicted the older individuals quite differently. All case files employed several need categories; though social needs were important in describing living conditions, it was medical and physical needs that impinged on home care decisions. This raises questions about how case documentation depicts older people through society’s eyes and about the discourses prevailing in gerontological social work.

Place, publisher, year, edition, pages
Sage Publications, 2010. Vol. 9, no 4, 500-518 p.
Keyword [en]
Case files; documentation; categorization; case management; discourse analysis; gerontological social work
National Category
Health Care Service and Management, Health Policy and Services and Health Economy
Identifiers
URN: urn:nbn:se:liu:diva-15966DOI: 10.1177/1473325010367820OAI: oai:DiVA.org:liu-15966DiVA: diva2:132442
Available from: 2008-12-18 Created: 2008-12-18 Last updated: 2015-01-19Bibliographically approved
In thesis
1. Negotiating needs: Processing older persons as home care recipients in gerontological social work practices
Open this publication in new window or tab >>Negotiating needs: Processing older persons as home care recipients in gerontological social work practices
2009 (English)Doctoral thesis, comprehensive summary (Other academic)
Alternative title[sv]
Att förhandla om behov : Processandet av äldre personer till hemtjänstmottagare inom ramen för det gerontologiska sociala arbetets praktik
Abstract [en]

The study concerns the needs assessment processes that older persons undergo to gain access to home care. The participation of older persons, their relatives and municipal care managers was studied from a communicative perspective. The assessment meetings functions as formal problem-solving events. The older persons´ accounts are negotiated discursively in interaction. Various storylines are used by the older persons and their relatives whether they view home care as an intrusion, as a complement or as a right. In case of divergent opinions the older person has the final say as prescribed by the Swedish social service act. One conclusion is that the role of relatives is not defined and a family perspective is not present. In the study the institutional structure of the assessment process was also analyzed. Older persons are processed into clients; their needs are fitted within the framework of documentation and institutional categories. In the transfer of talk to text all the particulars are not reflected and two types of documentation was identified; a fact-oriented objective language or an event-oriented personal language. Care management models and a managerialist thinking has influenced the assessment process by bureaucratisation of older people trough people processing, which is in contradiction to the individual-centric perspective prescribed by the law. The introduction of care management models in gerontological social work has lead to an embedded contradiction and constitutes a welfare political dilemma. Improved communicative methods are needed in order to achieve a holistic assessment situation.

Abstract [sv]

Studien tar sin utgångspunkt i de bedömningsprocesser äldre personer genomgår för att få tillgång till hjälp i hemmet. Bedömningsprocessen där äldre, deras anhö-riga och kommunala behovsbedömare deltog studerades ur ett kommunikativt perspektiv. Interaktionen vid behovsbedömningssamtalet fungerar som en pro-blemlösningsprocess. Den äldre personens redogörelse för behov förhandlas diskursivt i interaktionen och tre olika berättelselinjer identifierades, baserade på om de sökande betraktar hemtjänsten som ett intrång, som ett komplement och stöd eller som en rättighet. När olika åsikter uttrycks har de äldre sista ordet i enlighet med Socialtjänstlagens föreskrifter. En slutsats är att de anhörigas roll i behovsbedömningsprocessen inte är definierad och att ett familjeperspektiv sak-nas. I studien analyserades också bedömningsprocessens institutionella struktur. De äldre behovssökande processas till att bli klienter, deras behov anpassas till dokumentationens ramverk och kategoriseras i enlighet med institutionella kate-gorier. I transfereringen av tal till text redovisas inte samtliga element i samtalet. Två typer av utredningstext identifierades, den faktaorienterade och den händelse-orienterade. I studien diskuteras det marknadsekonomiska tänkande som kommit att påverka bedömningsprocessen genom byråkratisering vilket står i motsatsställ-ning till det individcentrerade perspektiv som lagen förespråkar. Introduktionen av marknadsmodeller i det gerontologiska sociala arbetet har medfört en inbyggd motsättning och utgör ett välfärdspolitiskt dilemma. Förbättrade kommunikativa metoder behövs för att uppnå en holistisk bedömningsprocess.

Place, publisher, year, edition, pages
Linköping: Linköping University Electronic Press, 2009. 118 + papers 1-4 p.
Series
Linköping Studies in Arts and Science, ISSN 0282-9800 ; 464
Keyword
Care management, old age care, home care, assessment processes, institutional interaction, communication, discourse analysis, gerontological social work, Behovsbedömning, äldreomsorg, hemtjänst, bedömningsprocesser, institutionella samtal, kommunikation, diskursanalys, gerontologiskt socialt arbete
National Category
Health Care Service and Management, Health Policy and Services and Health Economy
Identifiers
urn:nbn:se:liu:diva-15968 (URN)9789173937429 (ISBN)
Public defence
2009-01-16, K 1, Kåkenhus, Campus Norrköping, Linköpings universitet, Norrköping, 13:00 (Swedish)
Opponent
Supervisors
Available from: 2008-12-18 Created: 2008-12-18 Last updated: 2017-12-14Bibliographically approved

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Olaison, Anna

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