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A Method of Value Customization
Tech Univ Darmstadt, Inst Prod Dev & Machine Elements Pmd, D-64289 Darmstadt, Germany.ORCID iD: 0000-0002-5991-5542
Tokyo Metropolitan Univ, Dept Syst Design, Tokyo 1920397, Japan.
Linköping University, Department of Mechanical Engineering. Linköping University, The Institute of Technology.
Linköping University, Department of Management and Engineering. Linköping University, The Institute of Technology. Linköping University, Department of Management and Engineering, Assembly technology.ORCID iD: 0000-0003-2552-3636
2007 (English)In: Strojarstvo, ISSN 0562-1887, Vol. 49, no 1, 77-84 p.Article in journal (Refereed) Published
Abstract [en]

The paper presents a method of value customization based on the modelling and design methods of Service Engineering. This aims at increasing satisfaction levels of customers. The method remarkably addresses what customized means depending on the customers desire, while many theories and practices on customization have dealt only with how. Some design operations of the method are explained using an actual redesign of an existing industrial service in a hotel industry. This will be effective for designing products or services whose value varies from one customer to another. Furthermore, the value is expected to be a more important concept to be designed according to recent development of products and services for market individualisation servicification in industries.

Place, publisher, year, edition, pages
2007. Vol. 49, no 1, 77-84 p.
Keyword [en]
Customization, Design operation, Service, Service engineering, Value
National Category
Engineering and Technology
Identifiers
URN: urn:nbn:se:liu:diva-16192OAI: oai:DiVA.org:liu-16192DiVA: diva2:133403
Available from: 2009-01-09 Created: 2009-01-09 Last updated: 2017-12-14

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Sakao, TomohikoComstock, MicaSundin, Erik

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