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Design implications for teamwork in ATC
Linköping University, Department of Science and Technology, Media and Information Technology. Linköping University, Faculty of Science & Engineering.ORCID iD: 0000-0002-6097-9797
Saab Aeronautics, Linköping, Sweden.
Linköping University, Department of Science and Technology, Media and Information Technology. Linköping University, Faculty of Science & Engineering.ORCID iD: 0000-0001-8862-7331
2019 (English)In: Cognition, Technology & Work, ISSN 1435-5558, E-ISSN 1435-5566Article in journal (Refereed) Epub ahead of print
Abstract [en]

In air traffic control (ATC), teamwork is a key component among air traffic control operators (ATCOs) to safely direct theaircraft through the sky and on the ground. To be able to design for future ATC systems, we must understand how ATCOswork together, their teamwork, and how they experience and perceive teamwork, in different ATC environments. We conductedinterviews with 16 ATCOs working in four different ATC environments (en-route control, terminal area control, towercontrol for a small airport and tower control for a large airport in Sweden) and analysed the results in the light of the “BigFive” model of teamwork. The main contributions of this paper are to show: (1) how eight teamwork factors are differentlymanifested by the ATCOs in the different ATC environments, (2) that teamwork in ATC is important during routine operations,during stressful work, and during abnormal situations, and (3) that the design of the organisation, the environment,and the tools, affects teamwork and the importance of different teamwork factors.

Place, publisher, year, edition, pages
Springer London, 2019.
Keywords [en]
Air traffic control, Teamwork, Design, En-route, TMA, Air traffic control tower
National Category
Other Engineering and Technologies not elsewhere specified
Identifiers
URN: urn:nbn:se:liu:diva-160958DOI: 10.1007/s10111-019-00579-yScopus ID: 2-s2.0-85068791806OAI: oai:DiVA.org:liu-160958DiVA, id: diva2:1361619
Available from: 2019-10-16 Created: 2019-10-16 Last updated: 2019-12-04Bibliographically approved

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Svensson, ÅsaLundberg, Jonas

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Citation style
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