liu.seSearch for publications in DiVA
Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • oxford
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
Towards a Decision Support Guide for User Participation in Public e-Service Development
KU Leuven-University of Namur, Belgium.
Linköping University, Department of Management and Engineering, Information Systems. Linköping University, Faculty of Arts and Sciences.ORCID iD: 0000-0002-2784-863X
Linköping University, Department of Management and Engineering, Information Systems. Linköping University, Faculty of Arts and Sciences.ORCID iD: 0000-0002-4735-8697
University of Namur, Belgium.
Show others and affiliations
2019 (English)Conference paper, Published paper (Refereed)
Abstract [en]

User participation is often reported as a success factor for public e-service development. However, in practice, project managers face challenges to involve users due to lack of methodology, time, or context awareness. In order to tackle this lack of context awareness, we describe a conceptual model summarizing the impact of four influencing factors on user participation decisions. From this model, we then derive a decision support guide that helps project managers from public organizations understand when and how to include users in the development process. Following the design science research approach, the conceptual model is built in an iterative manner based on several literature sources and validated through in-depth interviews and group discussions with project managers and researchers. This paper contributes to research as it helps to frame the conditions impacting participation and opens the discussion for the addition of other factors. Then, it also contributes to practice as project managers developing public e-services will be able to reach a better situated participation.

Place, publisher, year, edition, pages
2019.
Keywords [en]
User participation, Public e-service Development, Decision support guide
National Category
Information Systems, Social aspects
Identifiers
URN: urn:nbn:se:liu:diva-161888ISBN: 978-0-9966831-8-0 (print)OAI: oai:DiVA.org:liu-161888DiVA, id: diva2:1369341
Conference
Twenty-fifth Americas Conference on Information Systems, Cancun, 2019
Available from: 2019-11-11 Created: 2019-11-11 Last updated: 2019-11-11

Open Access in DiVA

No full text in DiVA

Authority records BETA

Melin, UlfLindgren, Ida

Search in DiVA

By author/editor
Melin, UlfLindgren, Ida
By organisation
Information SystemsFaculty of Arts and Sciences
Information Systems, Social aspects

Search outside of DiVA

GoogleGoogle Scholar

isbn
urn-nbn

Altmetric score

isbn
urn-nbn
Total: 2 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • oxford
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf