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Development of a standalone mobile application for Saab Support Portals
Linköping University, Department of Science and Technology, Media and Information Technology. Linköping University, Faculty of Science & Engineering.
2019 (English)Independent thesis Advanced level (degree of Master (One Year)), 20 credits / 30 HE creditsStudent thesis
Abstract [en]

Saab is a large swedish company providing a multitude of different products and services. This also means that Saab has to provide support and customer service for said products. Currently this is handled online in Support Portals, where customers and partners can access product information as well as an issue management system called SIRS. In the current situation the system is tailored for a desktop experience, and the workflow is therefore limited in terms of mobility. This project aims to allow the users to be more mobile by investigating the possibility of developing a mobile application for usage with SIRS. During the project a proof of concept of such an application has been developed. The implementation relies largely on using currently available api:s and when necessary porting some code from server to client side. By using various UX-related methods during the development of the application it is expected that the application is user friendly and fits the target audience. When looking at the result of the work, it is indeed possible to integrate a standalone mobile application with SIRS. The application also has usability which is comparable to the current system. However, some limitations were found that required rewriting the existing system to provide necessary data to client side applications like the one developed in this project. To conclude, the application is a proof of concept that shows what can be done without modifying the current system. Some of the major things that has to be modified before taking the application to production, such as stability concerns and testing, is also presented as results of the project.

Place, publisher, year, edition, pages
2019. , p. 37
Keywords [en]
UI, UX, Mobile, User centered design, React Native, SharePoint
National Category
Media and Communication Technology
Identifiers
URN: urn:nbn:se:liu:diva-162469ISRN: LIU-ITN-TEK-A-19/051--SEOAI: oai:DiVA.org:liu-162469DiVA, id: diva2:1375771
Subject / course
Media Technology
Uppsok
Technology
Supervisors
Examiners
Available from: 2019-12-06 Created: 2019-12-06 Last updated: 2019-12-06Bibliographically approved

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Development of a standalone mobile application for Saab Support Portals(1291 kB)27 downloads
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File name FULLTEXT01.pdfFile size 1291 kBChecksum SHA-512
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Type fulltextMimetype application/pdf

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CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • oxford
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf