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Increasing the value of quality management systems
Chalmers.ORCID iD: 0000-0001-7292-7217
Chalmers.
Linköping University, Department of Management and Engineering, Logistics & Quality Management.ORCID iD: 0000-0003-4730-5453
Linköping University, Department of Management and Engineering, Logistics & Quality Management.ORCID iD: 0000-0002-5702-4885
2019 (English)In: Increasing the value of quality management systems, 2019Conference paper, Published paper (Refereed)
Abstract [en]

Over one million organisations have a Quality Management System (QMS) certified to the ISO9000 standard; however, the system requires a lot of resources and its value has been questioned. The purpose of this paper is to investigate how different types of uses of QMS correlates with management perceptions of QM in terms of respect, cost, and strategic importance. The paper is based on a survey within eight organisations and shows that a compliance-orientated QMS usage will more likely lead to a view on quality management as costly, and of little respect, than a business- or improvement-oriented QMS usage.

Place, publisher, year, edition, pages
2019.
Keywords [en]
Quality Management Systems, Sustainable Development, Value-adding QMS
National Category
Work Sciences
Identifiers
URN: urn:nbn:se:liu:diva-162710OAI: oai:DiVA.org:liu-162710DiVA, id: diva2:1379375
Conference
EurOMA, Helsinki 2019
Available from: 2019-12-17 Created: 2019-12-17 Last updated: 2019-12-17

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