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Technology Mediated Citizenship: What Can We Learn from Library Practices
Linköping University, Department of Management and Engineering, Political Science. Linköping University, Faculty of Arts and Sciences.ORCID iD: 0000-0001-6099-4252
Linköping University, Department of Management and Engineering, Information Systems and Digitalization. Linköping University, Faculty of Arts and Sciences. Linköping University, Department of Management and Engineering, Political Science.ORCID iD: 0000-0002-9905-0942
Linköping University, Department of Management and Engineering, Information Systems and Digitalization. Linköping University, Faculty of Arts and Sciences.ORCID iD: 0000-0002-9626-6772
2020 (English)In: Electronic Participation: 12th IFIP WG 8.5 International Conference, ePart 2020, Linköping, Sweden, August 31 – September 2, 2020, Proceedings / [ed] Sara Hofmann; Csaba Csáki; Noella Edelmann; Thomas Lampoltshammer; Ulf Melin; Peter Parycek; Gerhard Schwabe; Efthimios Tambouris, Springer, 2020, Vol. 12220, p. 109-120Conference paper, Published paper (Refereed)
Abstract [en]

Advanced digital societies in democratic societies are conceived to besustained by informed, active and responsible citizens. While internet and informationtechnologies are both hailed for their empowering potential for the citizensto express their civic and political rights, they also pose considerable literacy andusage challenges, and thus can raise exclusionary thresholds for these same aspirations.Digital skills and information literacy as preconditions for tapping intosuch technology potential, can thus affect theway citizenship is practiced and conceivedby the members of society. Based on an extensive field study at Swedishlibraries practices with helping and educating clientswith awide diversity of questionsrelating to digital technologies and e-services, we examine both empiricallyand conceptually how citizenship is practiced in an advanced digital society, ina universal welfare state. The analysis focused on citizenship practices in dailyactivities when technologies mediate participation and interaction among the public,civic andmarket actors. The conclusions contribute to the conceptualization ofcitizenship act and agency and elaborates on citizenship as a performative process.

Place, publisher, year, edition, pages
Springer, 2020. Vol. 12220, p. 109-120
Series
Lecture Notes in Computer Science, ISSN 0302-9743, E-ISSN 1611-3349 ; 12220
Keywords [en]
Digital citizenship, Public digital services, Agency, Library
National Category
Political Science (excluding Public Administration Studies and Globalisation Studies)
Identifiers
URN: urn:nbn:se:liu:diva-170237DOI: 10.1007/978-3-030-58141-1_9ISI: 000776470900009Local ID: 9783030581411ISBN: 9783030581404 (print)OAI: oai:DiVA.org:liu-170237DiVA, id: diva2:1472773
Conference
ePart 2020, Linköping, Sweden, August 31 – September 2, 2020
Available from: 2020-10-02 Created: 2020-10-02 Last updated: 2022-05-16Bibliographically approved

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S. Gustafsson, MarianaWihlborg, ElinSefyrin, Johanna

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