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Best practice of digital government in emerging democracies: Illustrations, challanges and reflections of state building processes
Linköping University, Department of Management and Engineering, Political Science. Linköping University, Faculty of Arts and Sciences.ORCID iD: 0000-0002-4680-1124
Linköping University, Department of Management and Engineering, Political Science. Linköping University, Faculty of Arts and Sciences.
Linköping University, Department of Management and Engineering, Political Science. Linköping University, Faculty of Arts and Sciences.ORCID iD: 0000-0002-3671-350x
Linköping University, Department of Management and Engineering, Political Science. Linköping University, Faculty of Arts and Sciences.ORCID iD: 0000-0002-9905-0942
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2021 (English)In: 54th Annual Hawaii International Conference on System Sciences, HICSS 2021, 2021, p. 2133-2142Conference paper, Published paper (Refereed)
Abstract [en]

Digital government applications and models oftenadd layers to existing structures, organizations,and routines to facilitate public services. In most statesdigital government is thus added to established structuresand organizations, but what happens when egovernmentdevelop at as an integrated part of newstate building? This is the overall question in this paperpresenting an analysis of best practices of e-governmentin six countries in the Western Balkans – Albania,Bosnia and Herzegovina, Kosovo, Montenegro,North Macedonia and Serbia. The cases of best practicehave been identified through an interactive researchprocess, and analyzed through a combined lensof eGovernment stage-models and core public values.The analysis shows how new digital government applicationsand innovations are designed and used innew democracies as part of new state building structures.The findings indicate a lack of new institutionalarrangements for digital government. Taken togetherit shows that the development of eGovernment in theWestern Balkans follows a path-dependence of otherstates, in spite of the opportunities for more innovativeand sustainable eGovernment by continuing the institutionalreformation.

Place, publisher, year, edition, pages
2021. p. 2133-2142
Series
Proceedings of the Annual Hawaii International Conference on System Sciences, E-ISSN 1530-1605 ; 2020
National Category
Public Administration Studies Information Systems, Social aspects
Identifiers
URN: urn:nbn:se:liu:diva-175017DOI: 10.24251/HICSS.2021.263Scopus ID: 2-s2.0-85108336632OAI: oai:DiVA.org:liu-175017DiVA, id: diva2:1544547
Conference
Hawaii International Conference on System Sciences 2021
Funder
Swedish InstituteAvailable from: 2021-04-15 Created: 2021-04-15 Last updated: 2024-01-29Bibliographically approved

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Sommar, Carl-JohanKulanovic, AnetaKaharevic, AhmedWihlborg, ElinIacobaeus, Helena

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Sommar, Carl-JohanKulanovic, AnetaKaharevic, AhmedWihlborg, ElinIacobaeus, Helena
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Public Administration StudiesInformation Systems, Social aspects

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  • apa
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