Scandinavian welfare services are undergoing advanced digitalization in a context rife with diversified client needs and demands. The political ambition is to draw the benefits from technological developments to address the new demands from society and challenges in health, social care and education [1, 2]. Beyond the municipal organization, technology mediated decision making, also called Robotic Process Automation (RPA), require new, cross-jurisdictional governance and coordination mechanisms, as well as new institutional arrangements. Such transformations entail at least a thorough revision, if not totally new logics on service administration, organization management, professional roles and relation to the clients. 

Rules and principles for public service provision and administration are now re-designed and implemented as RPA applications are introduced in municipalities. To understand RPA practices, their municipal context and the transformations of services that they set out, as well as their impacts upon societal needs, it is critical to identify and understand the assumptions that underly such arrangements, the different logics at play and the tensions and value conflicts that arise. The Purpose of this paper is to uncover and explain institutional, organization and governance tensions and implications of RPA in income support services.