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Dont just do something stand there: Countermeasures for avoiding tampering in practice
Linköping University, Department of Management and Engineering, Logistics & Quality Management. Linköping University, Faculty of Science & Engineering. Helix Competence Centre.ORCID iD: 0000-0001-6855-0664
Linköping University, Department of Management and Engineering, Logistics & Quality Management. Linköping University, Faculty of Science & Engineering.ORCID iD: 0000-0002-5702-4885
Linköping University, Department of Management and Engineering, Logistics & Quality Management. Linköping University, Faculty of Science & Engineering.ORCID iD: 0000-0003-4730-5453
Chalmers Tekniska Högskola, avdelningen för Service Management and Logistics.ORCID iD: 0000-0001-7292-7217
2021 (English)Conference paper, Oral presentation with published abstract (Refereed)
Abstract [en]

Decision-making and problem solving are central parts of managers’ working day, yet shortcomings such as making subjective or biased decisions and decisions based on incomplete data are reported. Attempting to resolve non-problems by changing a system perceived to have caused a problem is sometimes denoted as tampering. The purpose of this paper is to explore possible countermeasures for proposed types of tampering, namely overcompensation, derailing, disagreement, overruling and escalation. All tampering types studied require different countermeasures. Common countermeasures are to focus on problem identification, not attempt to find solutions too quickly and involve employees with first-hand knowledge on the problem.

Place, publisher, year, edition, pages
2021.
Keywords [en]
Tampering, Variation, Deming, Quality Management, Problem-solving
National Category
Reliability and Maintenance
Identifiers
URN: urn:nbn:se:liu:diva-182834OAI: oai:DiVA.org:liu-182834DiVA, id: diva2:1636199
Conference
European Operations Management Association: EurOMA 2021
Available from: 2022-02-09 Created: 2022-02-09 Last updated: 2022-03-04

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Smeds, MagdalenaMartin, JasonElg, Mattias

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Smeds, MagdalenaMartin, JasonElg, MattiasGremyr, Ida
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CiteExportLink to record
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Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • oxford
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf