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A KPI Set for Steering the IoT Business in Product Companies Product companies can use the key performance indicators set presented here to manage their Internet of Things business effectively and avoid three pivotal measurement traps
Univ St Gallen HSG, Switzerland.
Linköping University, Department of Management and Engineering, Business Administration. Linköping University, Faculty of Arts and Sciences.ORCID iD: 0000-0003-2933-244X
Swiss Fed Inst Technol, Switzerland; Univ St Gallen, Switzerland.
Univ St Gallen HSG, Switzerland; Swiss Fed Inst Technol, Switzerland; Bosch Grp, Germany.
2022 (English)In: Research technology management, ISSN 0895-6308, E-ISSN 1930-0166, Vol. 65, no 2, p. 53-63Article in journal (Refereed) Published
Abstract [en]

Overview: The Internet of Things (IoT) offers product companies the opportunity to develop an IoT business. Existing performance measurement systems (PMS) are unsuitable for measuring and managing the business logic of IoT business. Based on research conducted with 31 product companies, we present three measurement traps, a key performance indicators (KPI) set suited for steering IoT business in product companies, and three recommendations for implementing the KPI set. Companies can use the KPI set to manage their IoT businesses more effectively and avoid the measurement traps.

Place, publisher, year, edition, pages
TAYLOR & FRANCIS INC , 2022. Vol. 65, no 2, p. 53-63
Keywords [en]
Internet of Things; Performance management; Performance measurement system; Key performance indicators; Performance metrics
National Category
Business Administration
Identifiers
URN: urn:nbn:se:liu:diva-183402DOI: 10.1080/08956308.2022.2015951ISI: 000757632200007OAI: oai:DiVA.org:liu-183402DiVA, id: diva2:1643564
Note

Funding Agencies|Bosch IoT Lab at the University of St. Gallen ETH Zurich

Available from: 2022-03-10 Created: 2022-03-10 Last updated: 2022-03-10

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Output format
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