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Maktens fantasier och servicearbetets praktik: arbetsvillkor inom hotell- och restaurangbranschen i Malmö
Linköping University, The Tema Institute, The Department of Gender Studies. Linköping University, Faculty of Arts and Sciences.
2007 (Swedish)Doctoral thesis, monograph (Other academic)Alternative title
The Imaginations of Power and Service Work : Working Conditions in the Hotel and Restaurant Branch in Malmö (English)
Abstract [sv]

I denna studie utforskas relationen mellan lönearbete och ojämlikhet inom servicearbete ur ett feministiskt perspektiv. Teoretiskt förenar avhandlingen ett arbetsprocess- och ett intersektionellt perspektiv med syfte att fånga variationen och mångfalden i de maktrelationer som formar servicearbete. Studien baseras på en kvalitativ ansats och bygger på 24 djupintervjuer med hotell- och restauranganställda verksamma i en svensk storstad.

Avhandlingen visar hur arbetsprocessen är grundläggande för skapandet och återskapandet av ojämlikheter, och att arbetsprocessen formas av arbetsgivares, kunders och anställdas föreställningar, fantasier och maktrelationer. Avhandling visar också hur ojämlika sociala relationer av klass, kön, sexualitet och ”ras”/etnicitet görs i själva arbetsprocessen samt hur fundamentalt lönearbete är för skapande av gemenskap, motstånd och identiteter.

Abstract [en]

This study explores the relationship between paid work and the reproduction of (gendered) inequalities, with special focus on the hotel and restaurant branch. Theoretically the study takes it points of departure in a feminist re-appraisal of a labour process perspective and in a feminist intersectional understanding of gender relations. Methodologically the research is based on a qualitative study that consists of 24 in-depth interviews with employed in the hotel and restaurant branch located within a large city in Sweden.

The study shows how different forms of inequality are shaped within and through the labour process, a labour process that is also shaped by employers, customers, and employees ideas and fantasies and the power relations between them. The study also shows how fundamental the labour process is in the doing of (unequal) social relations of gender, sexuality, class and “race”/ethnicity and how central paid work is in the construction of identities, forms of resistance and belonging.

Place, publisher, year, edition, pages
Linköping: Linköping University Electronic Press, 2007. , 323 p.
Series
Linköping Studies in Arts and Science, ISSN 0282-9800 ; 414
Keyword [en]
Service work, work, inequality, intersectionality, labour process, gender, racialization, class, hotel and restaurant branch
Keyword [sv]
Servicearbete, arbete, ojämlikhet, intersektionalitet, arbetsprocess, kön, genus, rasifering, etnicitet, klass, hotell- och restaurangbranschen
National Category
Gender Studies
Identifiers
URN: urn:nbn:se:liu:diva-10383ISBN: 978-91-85895-16-8 (print)OAI: oai:DiVA.org:liu-10383DiVA: diva2:17137
Public defence
2007-12-14, C2, Hus C, Campus Valla, Linköpings Universitet, Linköping, 10:15 (English)
Opponent
Supervisors
Available from: 2007-12-05 Created: 2007-12-05 Last updated: 2014-09-16Bibliographically approved

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Mulinari, Paula

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CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • oxford
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf