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@the tipping point: When "Enough is Enough" in email conversations
School of Management, Blekinge Tekniska Högskola, Ronneby, Sweden.
Linköping University, Department of Management and Engineering, Economic Information Systems. Linköping University, The Institute of Technology.
2008 (English)In: INTERNATIONAL JOURNAL OF PSYCHOLOGY, ISSN 0020-7594: Volume 43, Issue 3-4, London, UK: Routledge, 2008, Vol. 43, no 3-4, 770-770 p.Conference paper (Other academic)
Abstract [en]

The reliance on IT-mediated communication involvesinterpersonal exchanges without face-to-facecontact. However, this does not preclude emotionalexchange. Have we not all at some point engaged in e-mail exchange where facts, fantasies and contagion caused us to get caught in spiralingexchanges of increasingly emotional and decreasingly rational e-mail? The purpose here is to explore e-mail conversations perceived as going awry, in terms of negative emotional escalation. Backtracking e-mail conversations using discourse analysis and interviews, factors leading to an ‘‘emotional tipping point’’ and beyond were identified. Concludingly, psychological and managerial aspects on how then to avoid emotional escalation are derived.

Place, publisher, year, edition, pages
London, UK: Routledge, 2008. Vol. 43, no 3-4, 770-770 p.
National Category
Social Sciences
URN: urn:nbn:se:liu:diva-16862DOI: 10.1080/00207594.2008.10108487OAI: diva2:174410
Available from: 2009-02-22 Created: 2009-02-20 Last updated: 2014-03-18Bibliographically approved

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